[Campus Notice] Zoom Phone is Here!

Thu Apr 25 10:10:29 PDT 2024

Dear Campus Phone User,

We are pleased to announce that your unit has successfully migrated to Zoom
Phone Services as of today, April 25, 2024. This upgrade replaced existing
telephony hardware with a unified, modern phone service.

If you have any questions or concerns post-migration, please join the Zoom
meeting <https://ucr.zoom.us/j/6319685238> or call (951) 827-9984 to access
live support during these Office Hours:

   -

   Thursday, April 25th, from 10:00 AM to 5:00 PM (PDT)
   -

   Friday, April 26th, from 8:00 AM to 5:00 PM (PDT)
   -

   Monday, April 29th, from 8:00 AM to 5:00 PM (PDT)

What You Need to KnowTraining and Support

   -

   If you need a training refresher, watch this 5-minute Zoom Phone
   Introductory Training <https://www.youtube.com/watch?v=Asc8OOLhRcc>
   video on how to quickly set up your Zoom Phone.
   -

   The full recording <https://www.youtube.com/watch?v=hDfrvQ19T9k> of the
   Zoom Phone training delivered on April 22, 2024 is accessible
through the Zoom
   Phone Services webpage <https://its.ucr.edu/zoom-phone-services>.
   -

   Visit the Zoom Learning Center <https://learning.zoom.us/learn> for
   additional training resources (watch video tutorials
   <https://learn-zoom.us/show-me-min?search=&sortorder=NAME%20AZ&category=Zoom%20Phone>
   and read how-to articles
   <https://support.zoom.us/hc/en-us/articles/360028936531#h_0d9c113c-ee80-4abf-a0df-91ed655da209>
   ).

User Experience Post-Deployment

   - Phone icon in Zoom application: Zoom Phone is now accessible via your
   existing Zoom application (the same client used for Zoom meetings). All
   calling activities (inbound and outbound) are now routed through a new
   phone icon in your Zoom application (see below).

   -

   Current desk phone: Your current desk phone is now inoperable, as Zoom
   Phone Services has been activated. Zoom Phone does not require a desk
   phone.
   -

   Voicemail: Please watch this video
   <https://youtu.be/Asc8OOLhRcc?feature=shared&t=159> for guidance on how
   to set up your new voicemail.

Equipment

   -

   As part of our commitment to sustainability, the ITS Telecom/Network
   team will contact each Department and arrange to pick up old phone
   equipment. Please note that desk phones will not be replaced because
   Zoom Phone does not require a physical phone to place and receive calls. You
   will be able to place and receive calls using your device’s microphone and
   speaker (alternatively, if you currently use a headset to conduct Zoom
   meetings, the headset can be used as the microphone/speaker).
   -

   Equipment alternatives:
   -

      If you determine that your device is not sufficient and a physical
      phone is required, a Telecom work order
      <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
      must be submitted. Please read the Zoom Phone FAQs
      <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
      -

      If needed, please speak to your unit administrator about
purchasing a compatible
      headset <https://its.ucr.edu/headset-standards> (Note: Any headset
      that is currently being used for Zoom video conferencing will
work for Zoom
      Phone—no changes are needed).

If you have questions or concerns, you may reach the Zoom Phone Project
Team via email at zoomphonepilot at ucr.edu. We look forward to hearing your
experience with Zoom Phone Services!

Thank you,

The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>

*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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