[Campus Notice] Action Required: Please Verify Your Department’s Phone Number Assignments for Zoom Phone Migration

[UCR Information Technology Solutions]

Dear Campus Transactor,

As part of the Digital Transformation initiative, ITS has invested in a
unified, modern telephony platform, Zoom Phone Services
<https://its.ucr.edu/projects#Zoom-Phone-Services>, to replace outdated and
soon-to-be unsupported technology. This new, reliable, and flexible phone
service will keep UCR connected and allow everyone to communicate more
effectively and efficiently.

Your department’s telephony service is scheduled to migrate to Zoom Phone
within the next 45 days, and ITS requires your assistance to ensure a
seamless Go Live experience.

As the Campus Work Order Transactor for your organization, we ask that you
validate your respective department’s phone number assignments by May 17,
2023.

Phone line verification is a crucial step to ensure lines are correctly
assigned so as to avoid disruption to your department’s daily operations at
the time of service transition.


How to complete this request:



   1.

   Log into the Communications Work Order System through ServiceNow
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
   .
   2.

   Review the Extensions and Names assigned under your organization.
   3.

   Compare them with the information found in the Zoom Phone Number
   Assignment
   <https://docs.google.com/spreadsheets/d/12Nfaq0xy-ZRcdMenSXRN5ZmTJgaYu_CdF7dzZNIB9MA/edit?usp=sharing>
   spreadsheet. Note that the information from the spreadsheet should match
   the details in ServiceNow. Make corrections directly in the shared
   spreadsheet as needed.


How to use the Zoom Phone Number Assignment
<https://docs.google.com/spreadsheets/d/12Nfaq0xy-ZRcdMenSXRN5ZmTJgaYu_CdF7dzZNIB9MA/edit?usp=sharing>
spreadsheet:



   1.

   Go to the “Phone Line Verification” tab. Find your assigned Organization
   under Employee Organization (refer to Column K).
   2.

   Verify the assigned office line for each individual (refer to Column H)
   and fill out their respective department or main phone numbers (refer to
   Column I), if applicable.
   3.

   Make any needed corrections directly in Column G, Column H, and/or
   Column I of the shared spreadsheet.

Important Note: Do not delete any information in the spreadsheet. If you
find outdated information, please highlight the cell in gray.

   1.

   Once you have completed your verification, please inform the Zoom Phone
   Project Team via email at zoomphonepilot at ucr.edu. Please note that the
   information within this spreadsheet is the information that will be used
   for the cutover to Zoom Phone.


To learn more about Zoom Phone Services, please visit the ITS Digital
Transformation project page
<https://its.ucr.edu/projects#Zoom-Phone-Services>. If you have any
questions, please contact the Zoom Phone Project Team at
zoomphonepilot at ucr.edu.


Thank you,

The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>




*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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