[Campus Notice] Your Org is Scheduled to Migrate to Zoom Phone Soon

[UCR Information Technology Solutions]

Dear Campus Leader,

This message is to inform you that your unit’s telephony service is
scheduled to migrate to Zoom Phone within the next 45 days.

As part of the Digital Transformation initiative, ITS has invested in a
unified, modern telephony platform, Zoom Phone Services
<https://its.ucr.edu/projects#Zoom-Phone-Services>, to replace outdated and
soon-to-be unsupported technology.  This new, reliable, and flexible phone
service will keep UCR connected and allow everyone to communicate more
effectively and efficiently.

The first two pilot runs for this service were completed on January 26 and
March 23, 2023, respectively. Over 600 campus phone users participated and
the pilot generated positive feedback. Pilot testers reported increased
reliability and overall better call quality.

How to prepare for your transition to Zoom Phone:



   -

   ITS will reach out to your department’s Transactor within the next day
   or two to validate staff and/or faculty campus phone assignments and
   numbers. Please encourage your Transactor to confirm this information on or
   before the deadline provided in the request.
   -

   The Transactor will receive a follow-up communication confirming the
   phone service migration “Go Live” date.
   -

   Campus users will receive step-by-step guidance on Zoom Phone
   configuration, desktop and mobile app usage, and active call management via
   a training session (schedule to be announced).
   -

   Live support will be available to your team during the migration to
   ensure a smooth transition.



To learn more about Zoom Phone Services, please visit the ITS Digital
Transformation project page
<https://its.ucr.edu/projects#Zoom-Phone-Services>. If you have any
questions, please contact the Zoom Phone Project Team at
zoomphonepilot at ucr.edu.


[image: Zoom Phone Infographic.png]



Thank you,

The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>



*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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