[Campus Notice] Prepare for Your Move to Zoom Phone! Training Session on July 11, 2023

[UCR Information Technology Solutions]

Dear Campus Phone User,

The new date for your telephony service upgrade to Zoom Phone Services is
on July 13, 2023. Please carefully review the following details to ensure a
seamless transition experience.

 What You Need to Know

   -

   You are invited to attend a Zoom Phone Services training session on
   Tuesday, July 11, 2023, from 10:00 AM to 11:00 AM (PDT). Please register
   now
   <https://ucr.zoom.us/webinar/register/WN_6cItzTnFTGKuQLvQ36Derw#/registration>
   to add the meeting invitation to your calendar.
   -

   Upon activation, you will start using UCR’s unified, modern telephony
   platform, Zoom Phone Services <https://its.ucr.edu/zoom-phone-services>,
   which will replace your existing telephony hardware. You may experience
   intermittent call issues for a few minutes during the transition period.
   This is normal as the numbers are being ported from one carrier to
   another.
   -

   Your current desk phone will be inoperable upon activation of Zoom Phone
   Services.
   -

   As part of our commitment to sustainability, the ITS Telecom/Network
   team will contact each Department and arrange to pick up existing
handsets. Please
   note that desk phones will not be replaced. Users are strongly
   encouraged to evaluate the Zoom Phone desktop and mobile applications for
   their phone needs. If a physical phone is required, a Telecom work order
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
   must be submitted. Please read the Zoom Phone FAQs
   <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
   -

   Headsets will be offered by each department on a case-by-case basis. If
   needed, please speak to your unit administrator about purchasing a
compatible
   headset <https://its.ucr.edu/headset-standards> (Note: Any headset that
   is currently being used for Zoom video conferencing will work for Zoom
   Phone—no changes are needed).
   -

   Once activation is complete, all calling activities (inbound and
   outbound) will be routed through a new phone icon in the Zoom Meeting
   application, visible to users beginning July 12th.
   -

   Your voicemail greeting, voicemail messages, and speed dials will not be
   transferred from your current phone to your new Zoom Phone account.
   During training, instructions on how to set up your new voicemail will be
   provided.


What You Need to Do


Please complete the following PRIOR to cutover:

   1.

   Make sure you’re prepared to get the most out of Zoom Phone Services.
   Attend the upcoming training session on July 11, 2023, from 10:00 AM to
   11:00 AM (register now
   <https://ucr.zoom.us/webinar/register/WN_6cItzTnFTGKuQLvQ36Derw#/registration>).
   For those who are unable to attend the training, all information will be
   shared on the Zoom Phone Services webpage
   <https://its.ucr.edu/zoom-phone-services>.
   2.

   Watch this two-minute video
   <https://support.zoom.us/hc/en-us/articles/360028936531> for a brief
   introduction to Zoom Phone Services.
   3.

   Since voicemail messages will not transfer to your new Zoom Phone,
   please make sure to listen to all unread voicemails and manually document
   any information needed prior to the cutover date.

To learn more about Zoom Phone Services, including frequently asked
questions, please visit the Zoom Phone Services webpage
<https://its.ucr.edu/zoom-phone-services>. If you have questions and
concerns, you may reach the Zoom Phone Project Team via email at
zoomphonepilot at ucr.edu.


Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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