[Campus Notice] Reminder: Zoom Phone Migration on August 31, 2023

[UCR Information Technology Solutions]

Dear Campus Phone User,


This is a reminder that your telephony service will upgrade to Zoom Phone
Services tomorrow, August 31, 2023. Please carefully review the following
details to ensure a seamless transition experience.

What You Need to Know

Training Resources

   -

   If you need a training refresher, watch this 5-minute Zoom Phone
   Introductory Training <https://www.youtube.com/watch?v=Asc8OOLhRcc>
   video on how to quickly set up your Zoom Phone.
   -

   The full recording <https://www.youtube.com/watch?v=NEbJ3IRSfko> of the
   Zoom Phone training delivered on August 22, 2023 is accessible
through the Zoom
   Phone Services webpage <https://its.ucr.edu/zoom-phone-services>.
   -

   Visit the Zoom Learning Center <https://learning.zoom.us/learn> for
   additional training resources (watch video tutorials
   <https://learn-zoom.us/show-me-min?search=&sortorder=NAME%20AZ&category=Zoom%20Phone>
   and read how-to articles
   <https://support.zoom.us/hc/en-us/articles/360028936531#h_0d9c113c-ee80-4abf-a0df-91ed655da209>
   ).
   -

   Read UCR’s Zoom Phone FAQs
   <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ>.
   -

   The Zoom Phone Project Team will provide live support during Office
   Hours on August 31, 2023, from 8:00 AM-3:00 PM (PDT). Please call (951)
   397-2710 or join the Zoom meeting <https://ucr.zoom.us/j/6319685238> if
   you have any concerns post-Go-Live.

User Experience During Deployment

   -

   Activation: Upon activation, you will receive an email notification with
   a link to set up and start using Zoom Phone Services, which will replace
   your existing telephony hardware. You may experience intermittent call
   issues for a few minutes during the transition period. This is normal as the
   numbers are being ported from one carrier to another.
   - Phone icon in Zoom application: Zoom Phone will be accessed via your
   existing Zoom application (the same client used for Zoom meetings). Once
   activation is complete, all calling activities (inbound and outbound) will
   be routed through a new phone icon in your Zoom application (see below).


[image: Zoom Phone icon in Zoom desktop client.png]


   -

   Current desk phone: Your current desk phone will be inoperable upon
   activation of Zoom Phone Services on August 31 at 8:30 AM (PDT). Zoom Phone
   does not require a desk phone.
   -

   Voicemail: Your voicemail greeting, voicemail messages, and speed dials
   will not be transferred from your current phone to your new Zoom Phone
   account. Please watch this video
   <https://youtu.be/Asc8OOLhRcc?feature=shared&t=159> for guidance on how
   to set up your new voicemail.
   -

      Since voicemail messages will not transfer to your new Zoom Phone,
      please make sure to listen to all unread voicemails and manually document
      any information needed prior to the cutover date.

Equipment

   -

   As part of our commitment to sustainability, the ITS Telecom/Network
   team will contact each Department and arrange to pick up existing
handsets. Please
   note that desk phones will not be replaced because Zoom Phone does not
   require a physical phone to place and receive calls. You will be able to
   place and receive calls using your device’s microphone and speaker
   (alternatively, if you currently use a headset to conduct Zoom meetings,
   the headset can be used as the microphone/speaker).
   -

   Equipment alternatives:
   -

      If you determine that your device is not sufficient and a physical
      phone is required, a Telecom work order
      <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
      must be submitted. Please read the Zoom Phone FAQs
      <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
      -

      If needed, please speak to your unit administrator about
purchasing a compatible
      headset <https://its.ucr.edu/headset-standards> (Note: Any headset
      that is currently being used for Zoom video conferencing will
work for Zoom
      Phone—no changes are needed).

To learn more about Zoom Phone Services, please visit the Zoom Phone
Services webpage <https://its.ucr.edu/zoom-phone-services>. If you have
questions or concerns, you may reach the Zoom Phone Project Team via email
at zoomphonepilot at ucr.edu.


Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/tech-bulletin/attachments/20230830/e6348405/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Zoom Phone icon in Zoom desktop client.png
Type: image/png
Size: 196750 bytes
Desc: not available
URL: <https://lists.ucr.edu/pipermail/tech-bulletin/attachments/20230830/e6348405/attachment-0001.png>