[Campus Notice] Action Required: Decommissioning of R'Cloud Service

[UCR Information Technology Solutions]

Dear Faculty and Researchers,

We are writing to remind you that any data currently stored in R'Cloud (
https://rcloud.ucr.edu) must be migrated to an alternate storage solution
by May 26, 2023.

We encourage all users to download their data and move it to an alternate
storage solution as soon as possible to avoid losing any important data.
Once you have downloaded the data you wish to keep, please delete the files
from R’Cloud to indicate that you have successfully moved your files.

How to Download Your Data
To download your data from R'Cloud, please follow the instructions provided
in this Knowledge Base (KB) article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=82ab168f1b86a1d0f3444158dc4bcb25&spa=1>.
This article contains step-by-step guidance on how to download your data
and delete it from R'Cloud after moving it to a new storage solution.

Storage Solution Support
As a researcher, you have various storage options for research data at your
disposal. If you would like a storage consultation to identify the best
option or need assistance moving your data, please contact UCR Research
Computing at research-computing at ucr.edu. We are happy to assist you.

Please note that if you do not move your data by May 26, 2023, it will
become inaccessible, as the R'Cloud service will no longer be operational.

We apologize for any inconvenience this may cause and appreciate your
support as we continue to streamline solutions and invest in modern
platforms to provide you with the best and most up-to-date services.

Sincerely,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848


On Tue, Apr 11, 2023 at 1:55 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear Faculty and Researchers,
>
> We are writing to inform you that R'Cloud (https://rcloud.ucr.edu), a
> storage service provided by UCR, will be decommissioned on May 26, 2023.
>
> We encourage all users to download their data and move it to an alternate
> storage solution as soon as possible to avoid losing any important data.
>
> How to Download Your Data
> To download your data from R'Cloud, please follow the instructions
> provided in this Knowledge Base (KB) article
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=82ab168f1b86a1d0f3444158dc4bcb25&spa=1>.
> This article contains step-by-step guidance on how to download your data
> and delete it from R'Cloud after moving it to a new storage solution.
>
> Storage Solution Support
> As a researcher, you have various storage options for research data at
> your disposal. If you would like a storage consultation to identify the
> best option or need assistance moving your data, please contact UCR
> Research Computing at research-computing at ucr.edu. We are happy to assist
> you.
>
> Please note that if you do not move your data by May 26, 2023, it will
> become inaccessible, as the R'Cloud service will no longer be operational.
>
> We apologize for any inconvenience this may cause and appreciate your
> support as we continue to streamline solutions and invest in modern
> platforms to provide you with the best and most up-to-date services.
>
> Sincerely,
>
> Information Technology Solutions
>
> University of California, Riverside
>
> ITS.UCR.EDU <https://its.ucr.edu/>
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Visit the ITS website at its.ucr.edu to find self-help articles,
>    submit and track support tickets, request IT services, and more.
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
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