<div dir="ltr"><div dir="ltr"><span id="gmail-docs-internal-guid-3046532c-7fff-77ff-e158-37aee828cbba"><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Dear Faculty and Researchers,</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(153,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We are writing to remind you that any data currently stored in R'Cloud (</span><a href="https://rcloud.ucr.edu" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial;color:rgb(153,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">https://rcloud.ucr.edu</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(153,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">) must be migrated to an alternate storage solution by May 26, 2023.</span><span style="font-size:12pt;font-family:Arial;color:rgb(153,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We encourage all users to download their data and move it to an alternate storage solution as soon as possible to avoid losing any important data. Once you have downloaded the data you wish to keep, please delete the files from R’Cloud to indicate that you have successfully moved your files. </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">How to Download Your Data</span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">To download your data from R'Cloud, please follow the instructions provided in </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=82ab168f1b86a1d0f3444158dc4bcb25&spa=1" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">this Knowledge Base (KB) article</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">. This article contains step-by-step guidance on how to download your data and delete it from R'Cloud after moving it to a new storage solution.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Storage Solution Support</span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">As a researcher, you have various storage options for research data at your disposal. If you would like a storage consultation to identify the best option or need assistance moving your data, please contact UCR Research Computing at </span><a href="mailto:research-computing@ucr.edu" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">research-computing@ucr.edu</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">. We are happy to assist you. </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Please note that if you do not move your data by May 26, 2023, it will become inaccessible, as the R'Cloud service will no longer be operational.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We apologize for any inconvenience this may cause and appreciate your support as we continue to streamline solutions and invest in modern platforms to provide you with the best and most up-to-date services.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Sincerely, </span></p></span><div dir="ltr" class="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:13.78px"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">Information Technology Solutions</span></p><p class="MsoNormal" style="line-height:13.78px"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">University of California, Riverside</span></p><p class="MsoNormal" style="line-height:13.78px"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">ITS.UCR.EDU</span></a></p><p class="MsoNormal"></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b></p><ul type="disc" style="margin-top:0in"><li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li><li class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848 </span></li></ul></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Apr 11, 2023 at 1:55 PM UCR Information Technology Solutions <<a href="mailto:its@ucr.edu">its@ucr.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><span id="m_1806329796824131895gmail-docs-internal-guid-72af8418-7fff-0efe-e56a-6ffaa23fc765"><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Dear Faculty and Researchers,</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We are writing to inform you that R'Cloud (</span><a href="https://rcloud.ucr.edu" style="text-decoration-line:none" target="_blank"><span style="font-size:12pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">https://rcloud.ucr.edu</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">), a storage service provided by UCR, will be decommissioned on May 26, 2023. </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We encourage all users to download their data and move it to an alternate storage solution as soon as possible to avoid losing any important data. </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">How to Download Your Data</span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">To download your data from R'Cloud, please follow the instructions provided in </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=82ab168f1b86a1d0f3444158dc4bcb25&spa=1" style="text-decoration-line:none" target="_blank"><span style="font-size:12pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">this Knowledge Base (KB) article</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">. This article contains step-by-step guidance on how to download your data and delete it from R'Cloud after moving it to a new storage solution.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Storage Solution Support</span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">As a researcher, you have various storage options for research data at your disposal. If you would like a storage consultation to identify the best option or need assistance moving your data, please contact UCR Research Computing at </span><a href="mailto:research-computing@ucr.edu" style="text-decoration-line:none" target="_blank"><span style="font-size:12pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">research-computing@ucr.edu</span></a><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">. We are happy to assist you. </span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Please note that if you do not move your data by May 26, 2023, it will become inaccessible, as the R'Cloud service will no longer be operational.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">We apologize for any inconvenience this may cause and appreciate your support as we continue to streamline solutions and invest in modern platforms to provide you with the best and most up-to-date services.</span></p><p dir="ltr" style="line-height:1.38;margin-top:15pt;margin-bottom:15pt"><span style="font-size:12pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap">Sincerely, </span></p></span><div dir="ltr"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9pt;line-height:106%;font-family:Arial,sans-serif;color:rgb(0,61,165)">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9pt;line-height:106%;font-family:Arial,sans-serif;color:rgb(0,61,165)">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9pt;line-height:106%;font-family:Arial,sans-serif;color:rgb(0,61,165)">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:Arial,sans-serif"> </span> <span style="font-family:Arial,sans-serif"> </span></li></ul></div></div></div></blockquote></div></div>