[Tech-bulletin] ACTION REQUIRED: Your Windows 7 Device is Not Compatible with the Upcoming Campus VPN Upgrade

[UCR Information Technology Solutions]

Dear Campus User, 

 

You are receiving this email because you have been identified as a Windows 7
user. Please be informed that ITS will upgrade
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5fc7c
2c602df12053baf2252>  the campus Virtual Private Network (VPN) at 10PM on
Sunday, December 6, 2020. As a result of this upgrade, when attempting to
connect to the GlobalProtect VPN you will receive a pop-up notification
asking you to upgrade to the latest version of the VPN. Please do not
update, as this version of the VPN is not compatible with Windows 7
operating systems.   

 

In the event you accidentally agree to upgrade your VPN client, please see
our KB article for step-by step guidance on how to remove the new version
and reinstall a compatible version of the VPN: How to Resolve GlobalProtect
VPN 5.2.3 Issues on Windows 7
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=10952692
1bb0ec509c0b844fdd4bcbec> 

 

Please note that the Windows 7 operating system is no longer supported by
Microsoft, and as a result your computer's operating system will become
increasingly incompatible with various applications you may need to conduct
your work. Moreover, your operating system is no longer protected by
important security systems that protect UCR's data and your personal
information. ITS encourages you to update your operating system as soon as
possible. To learn more about Microsoft's end of support for Windows 7,
please see:
https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-inform
ation 

 

Thank you for your attention to this urgent matter. 

 

Enabling Your Continued Success, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.          <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

 

 

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