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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear Campus User, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>You are receiving this email because <b>you have been identified as a Windows 7</b> <b>user</b>. Please be informed that ITS will <a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5fc7c2c602df12053baf2252">upgrade</a> the campus Virtual Private Network (VPN) at 10PM on <b>Sunday, December 6, 2020</b>. As a result of this upgrade, when attempting to connect to the GlobalProtect VPN you will receive a pop-up notification asking you to upgrade to the latest version of the VPN. </span><span style='color:#C00000'>Please <u>do not update</u>, as this version of the VPN is not compatible with Windows 7 operating systems</span><span style='color:#393B41'>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In the event you accidentally agree to upgrade your VPN client, please see our KB article for step-by step guidance on how to remove the new version and reinstall a compatible version of the VPN: <a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=109526921bb0ec509c0b844fdd4bcbec">How to Resolve GlobalProtect VPN 5.2.3 Issues on Windows 7</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please note that the Windows 7 operating system is no longer supported by Microsoft, and as a result your computer’s operating system will become increasingly incompatible with various applications you may need to conduct your work. Moreover, your operating system is no longer protected by important security systems that protect UCR’s data and your personal information. ITS encourages you to update your operating system as soon as possible. To learn more about Microsoft’s end of support for Windows 7, please see: <a href="https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information">https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information</a> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Thank you for your attention to this urgent matter. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><a href="https://its.ucr.edu/"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>ITS.UCR.EDU</span></a><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_1" src="cid:image003.png@01D6C994.A1F32E60" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='color:#003DA5'>Submit a support ticket</span></a></span><span style='font-size:9.0pt;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='color:#003DA5'>Submit a request</span></a></span><span style='font-size:9.0pt;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:9.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='color:#003DA5'>Browse the ITS Knowledge Base</span></a></span><span style='font-size:9.0pt;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>