[Entm-researchstaff] FW: [Campus Notice] Your ORG Will Migrate to Zoom Phone on April 25, 2024

Tue Apr 9 15:00:55 PDT 2024

Good afternoon,
FYI: Just want to let you know… CNAS received the below email notification yesterday announcing the zoom phone migration is set for April 25th (full email notice below).
Earlier this year we audited phone lines provided to us by ITS.  We were tasked with confirming/identifying the remaining phone lines that needed to be moved to zoom. On that same list we also noted the lines that departments would prefer to keep as analogue, in Labs, etc..
What You Need to Know

  *   Activation of your ORG’s Zoom Phone service is scheduled to take place on April 25, 2024 between 8:30 AM to 9:30 AM (PDT). The Zoom Phone Project Team will provide live support during Office Hours on the day of the migration (more details to follow).
  *   Once activation is complete, all calling activities (inbound and outbound) will be routed through a new phone icon in the Zoom Meeting desktop and mobile application.
  *   Campus users’ current desk phones will be inoperable upon activation of Zoom Phone Services.
  *   Please note that desk phones will not be replaced. If a physical phone is required for those that are moving to zoom phone on April 25th, a Telecom work order<https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88> must be submitted as early as now. Please read the Zoom Phone FAQs<https://its.ucr.edu/zoom-phone-services#will-i-have-the-option-of-reta> for more details.
  *   Your voicemail greeting, voicemail messages, and speed dials will not transfer from your current phone to your new Zoom Phone account. ITS will provide additional guidance to campus users ahead of the migration on how to set up their new Zoom Phone voicemail.
  *   ITS will also send a separate email communication to all affected campus users to inform them about their migration to Zoom Phone and what they need to know and do prior to cutover. This will include an invitation to attend the instructor-led Zoom Phone training session on April 22, 2024, from 9:30 AM to 10:30 AM.

  *   Please watch this two-minute video<https://support.zoom.us/hc/en-us/articles/360028936531> for a brief introduction to Zoom Phone Services.
FYI: Per ITS – all the lines that we requested stay analogue (in our labs, main office lines, emergency lines, etc) are not affected by this transition. Those lines will stay analogue utilizing the existing equipment.
Please let me know if you have any questions or concerns.

Wendi Tapia
Financial & Administrative Officer
Department of Entomology
UNIVERSITY OF CALIFORNIA, RIVERSIDE
173 Entomology Bldg. | Office: 951-827-3006 | Fax: 951-827-3086

Available via zoom  https://ucr.zoom.us/my/wenditapia

[cid:image002.png at 01DA8A83.553E3520]

*****************************************************************************************************************

From: Tech-Bulletin <tech-bulletin-bounces at lists.ucr.edu<mailto:tech-bulletin-bounces at lists.ucr.edu>> On Behalf Of UCR Information Technology Solutions
Sent: Monday, April 8, 2024 1:20 PM
To: tech-bulletin at lists.ucr.edu<mailto:tech-bulletin at lists.ucr.edu>
Subject: [Campus Notice] Your ORG Will Migrate to Zoom Phone on April 25, 2024

Dear CFAO,

Thank you for validating your organization’s phone line data as requested. Information Technology Solutions (ITS) is excited to notify you that your ORG’s migration to Zoom Phone Services is set for April 25, 2024.

Please note that for the upcoming migration to Zoom Phone, your ORG’s phone and number assignments are based on the information you provided in the Zoom Phone Group 5 shared folder<https://drive.google.com/drive/folders/1bO7ARSP2t4I1LWnmpf72824iljO0AXcg?usp=sharing>.

Upon activation, your organization will start using Zoom Phone Services<https://its.ucr.edu/zoom-phone-services>, the unified, modern telephony platform that will replace UCR’s existing telephony hardware. This new, reliable, and flexible phone service will keep UCR connected and allow everyone to communicate more effectively and efficiently.

What You Need to Know

  *   Activation of your ORG’s Zoom Phone service is scheduled to take place on April 25, 2024 between 8:30 AM to 9:30 AM (PDT). The Zoom Phone Project Team will provide live support during Office Hours on the day of the migration (more details to follow).
  *   Once activation is complete, all calling activities (inbound and outbound) will be routed through a new phone icon in the Zoom Meeting desktop and mobile application.
  *   Campus users’ current desk phones will be inoperable upon activation of Zoom Phone Services.
  *   Please note that desk phones will not be replaced. If a physical phone is required for those that are moving to zoom phone on April 25th, a Telecom work order<https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88> must be submitted as early as now. Please read the Zoom Phone FAQs<https://its.ucr.edu/zoom-phone-services#will-i-have-the-option-of-reta> for more details.
  *   Your voicemail greeting, voicemail messages, and speed dials will not transfer from your current phone to your new Zoom Phone account. ITS will provide additional guidance to campus users ahead of the migration on how to set up their new Zoom Phone voicemail.
  *   ITS will also send a separate email communication to all affected campus users to inform them about their migration to Zoom Phone and what they need to know and do prior to cutover. This will include an invitation to attend the instructor-led Zoom Phone training session on April 22, 2024, from 9:30 AM to 10:30 AM.

  *   Please watch this two-minute video<https://support.zoom.us/hc/en-us/articles/360028936531> for a brief introduction to Zoom Phone Services.

Thank you,

The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU<https://its.ucr.edu/>

Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:

  *   Visit the ITS website at its.ucr.edu<https://its.ucr.edu/> to find self-help articles, submit and track support tickets, request IT services, and more.
  *   For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/entm-researchstaff/attachments/20240409/366de097/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 5404 bytes
Desc: image002.png
URL: <https://lists.ucr.edu/pipermail/entm-researchstaff/attachments/20240409/366de097/attachment-0001.png>