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<div class="WordSection1">
<p class="MsoNormal" style="margin-bottom:12.0pt;background:#FEFEFE;vertical-align:baseline">
<span style="font-family:Roboto;color:black">Good afternoon, </span><span style="font-family:Roboto"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:#FEFEFE;vertical-align:baseline">
<span style="font-family:Roboto;color:black">FYI: Just want to let you know… CNAS received the below email notification yesterday announcing the zoom phone migration is set for April 25<sup>th</sup> (full email notice below).</span><span style="font-family:Roboto"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:#FEFEFE;vertical-align:baseline">
<span style="font-family:Roboto;color:black">Earlier this year we audited phone lines provided to us by ITS. We were tasked with confirming/identifying the remaining phone lines that needed to be moved to zoom. On that same list we also noted the lines that
departments would prefer to keep as analogue, in Labs, etc..</span><span style="font-family:Roboto"><o:p></o:p></span></p>
<h2 style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span style="font-size:16.0pt;font-family:Roboto;color:#003DA5">What You Need to Know</span><o:p></o:p></h2>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#606060;margin-top:12.0pt;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto;color:black">Activation of your ORG’s Zoom Phone service is scheduled to take place on
<b>April 25, 2024</b> between <b>8:30 AM to 9:30 AM (PDT)</b>. The Zoom Phone Project Team will provide live support during Office Hours on the day of the migration (more details to follow). </span><span style="font-family:Roboto"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Once activation is complete, all calling activities (inbound and outbound) will be routed through a
<b>new phone icon in the Zoom Meeting desktop and mobile application.</b><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Campus users’ <b>current</b> <b>desk phones will be inoperable</b> upon activation of Zoom Phone Services.<b><o:p></o:p></b></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<b><span style="font-family:Roboto">Please note that desk phones will not be replaced.
</span></b><span style="font-family:Roboto">If a physical phone is required for those that are moving to zoom phone on April 25th, a
<b><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88"><span style="font-weight:normal">Telecom work order</span></a></b> must be submitted as early as now. Please read the
<b><a href="https://its.ucr.edu/zoom-phone-services#will-i-have-the-option-of-reta"><span style="font-weight:normal">Zoom Phone FAQs</span></a></b> for more details.<b><o:p></o:p></b></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Your <b>voicemail greeting, voicemail messages, and speed dials will
<i>not</i> transfer </b>from<b> </b>your current phone to your new Zoom Phone account. ITS will provide additional guidance to campus users ahead of the migration on how to set up their new Zoom Phone voicemail.<o:p></o:p></span></li><li class="MsoNormal" style="color:#606060;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto;color:black">ITS will also send a separate email communication to all affected campus users to inform them about their migration to Zoom Phone and what they need to know and do prior to cutover. This will include an invitation
to attend the instructor-led Zoom Phone training session on <b>April 22, 2024, from 9:30 AM to 10:30 AM.</b></span><span style="font-family:Roboto"><o:p></o:p></span></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:12.0pt;mso-list:l1 level1 lfo2;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto;color:black">Please watch this </span><span style="font-family:Roboto;color:#606060"><a href="https://support.zoom.us/hc/en-us/articles/360028936531">two-minute video</a></span><span style="font-family:Roboto;color:black"> for
a brief introduction to Zoom Phone Services.</span><span style="font-family:Roboto"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:#FEFEFE;vertical-align:baseline">
<span style="font-family:Roboto;color:black">FYI: Per ITS – all the lines that we requested stay analogue (in our labs, main office lines, emergency lines, etc) are not affected by this transition. Those lines will stay analogue utilizing the existing equipment.</span><span style="font-family:Roboto"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:#FEFEFE;vertical-align:baseline">
<span style="font-family:Roboto;color:black">Please let me know if you have any questions or concerns.
</span><span style="font-family:Roboto"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Lucida Handwriting";color:blue;mso-ligatures:standardcontextual">Wendi Tapia</span></i><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual">Financial & Administrative Officer<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="IT" style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual">Department of Entomology</span><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;letter-spacing:2.0pt;mso-ligatures:standardcontextual">UNIVERSITY OF CALIFORNIA, RIVERSIDE</span><span style="font-family:"Aptos",sans-serif;letter-spacing:1.2pt;mso-ligatures:standardcontextual"><br>
</span><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual">173 Entomology Bldg. | Office: 951-827-3006 | Fax: 951-827-3086
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial Narrow",sans-serif;color:blue;mso-ligatures:standardcontextual">Available via zoom
</span><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"><a href="https://ucr.zoom.us/my/wenditapia"><span style="color:#0563C1">https://ucr.zoom.us/my/wenditapia</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial Narrow",sans-serif;color:#303990;mso-ligatures:standardcontextual"> </span><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial Narrow",sans-serif;color:#303990"><img border="0" width="28" height="20" style="width:.2916in;height:.2083in" id="Picture_x0020_2" src="cid:image002.png@01DA8A83.553E3520"></span><span style="font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">*****************************************************************************************************************<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Tech-Bulletin <<a href="mailto:tech-bulletin-bounces@lists.ucr.edu">tech-bulletin-bounces@lists.ucr.edu</a>>
<b>On Behalf Of </b>UCR Information Technology Solutions<br>
<b>Sent:</b> Monday, April 8, 2024 1:20 PM<br>
<b>To:</b> <a href="mailto:tech-bulletin@lists.ucr.edu">tech-bulletin@lists.ucr.edu</a><br>
<b>Subject:</b> [Campus Notice] Your ORG Will Migrate to Zoom Phone on April 25, 2024<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p style="margin:0in"><span style="font-family:Roboto;color:black">Dear CFAO,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in"><span style="font-family:Roboto;color:black">Thank you for validating your
</span><span style="font-family:Roboto">organization’s phone line data as requested. Information Technology Solutions (<span style="color:black">ITS) is excited to notify you that your ORG’s migration to Zoom Phone Services is set for
</span><b><span style="color:#003DA5">April 25, 2024</span></b><span style="color:black">. </span></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in"><span style="font-family:Roboto">Please note that for the upcoming migration to Zoom Phone, your ORG’s phone and number assignments are based on the information you provided in the
</span><a href="https://drive.google.com/drive/folders/1bO7ARSP2t4I1LWnmpf72824iljO0AXcg?usp=sharing"><span style="font-family:Roboto">Zoom Phone Group 5 shared folder</span></a><span style="font-family:Roboto;color:#242424">.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in"><span style="font-family:Roboto;color:black">Upon activation, your organization will start using
</span><a href="https://its.ucr.edu/zoom-phone-services"><span style="font-family:Roboto">Zoom Phone Services</span></a><span style="font-family:Roboto;color:black">, the unified, modern telephony platform that will replace UCR’s existing telephony hardware.
This new, reliable, and flexible phone service will keep UCR connected and allow everyone to communicate more effectively and efficiently.</span><o:p></o:p></p>
<h2 style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span style="font-size:16.0pt;font-family:Roboto;color:#003DA5">What You Need to Know</span><o:p></o:p></h2>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#606060;margin-top:12.0pt;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto;color:black">Activation of your ORG’s Zoom Phone service is scheduled to take place on
<b>April 25, 2024</b> between <b>8:30 AM to 9:30 AM (PDT)</b>. The Zoom Phone Project Team will provide live support during Office Hours on the day of the migration (more details to follow). </span><span style="font-family:Roboto"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Once activation is complete, all calling activities (inbound and outbound) will be routed through a
<b>new phone icon in the Zoom Meeting desktop and mobile application.</b><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Campus users’ <b>current</b> <b>desk phones will be inoperable</b> upon activation of Zoom Phone Services.<b><o:p></o:p></b></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<b><span style="font-family:Roboto">Please note that desk phones will not be replaced.
</span></b><span style="font-family:Roboto">If a physical phone is required for those that are moving to zoom phone on April 25th, a
</span><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88"><span style="font-family:Roboto">Telecom work order</span></a><span style="font-family:Roboto"> must be submitted as early as now. Please
read the </span><a href="https://its.ucr.edu/zoom-phone-services#will-i-have-the-option-of-reta"><span style="font-family:Roboto">Zoom Phone FAQs</span></a><span style="font-family:Roboto"> for more details.<b><o:p></o:p></b></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto">Your <b>voicemail greeting, voicemail messages, and speed dials will
<i>not</i> transfer </b>from<b> </b>your current phone to your new Zoom Phone account. ITS will provide additional guidance to campus users ahead of the migration on how to set up their new Zoom Phone voicemail.<o:p></o:p></span></li><li class="MsoNormal" style="color:#606060;mso-list:l2 level1 lfo1;background:#FEFEFE;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-family:Roboto;color:black">ITS will also send a separate email communication to all affected campus users to inform them about their migration to Zoom Phone and what they need to know and do prior to cutover. This will include an invitation
to attend the instructor-led Zoom Phone training session on <b>April 22, 2024, from 9:30 AM to 10:30 AM.</b></span><span style="font-family:Roboto"><o:p></o:p></span></li></ul>
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<span style="font-family:Roboto;color:black">Please watch this </span><span style="color:black"><a href="https://support.zoom.us/hc/en-us/articles/360028936531"><span style="font-family:Roboto">two-minute video</span></a></span><span style="font-family:Roboto;color:black">
for a brief introduction to Zoom Phone Services.</span><span style="font-family:Roboto"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p style="margin:0in"><span style="font-family:Roboto;color:black">Thank you,</span><o:p></o:p></p>
<p style="margin:0in"><o:p> </o:p></p>
<p style="margin:0in"><b><span style="font-family:Roboto;color:black">The Zoom Phone Project Team</span></b><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:Roboto;color:black">Information Technology Solutions</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:Roboto;color:black">University of California, Riverside</span><o:p></o:p></p>
<p style="margin:0in"><a href="https://its.ucr.edu/"><span style="font-family:Roboto">ITS.UCR.EDU</span></a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#CC0000">Please Note: This email account is not monitored by ITS staff. If you require technical support, please
take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b><o:p></o:p></p>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">Visit the ITS website at
</span><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">its.ucr.edu</span></a><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> to find self-help articles, submit and track support tickets,
request IT services, and more. </span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848
</span><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></li></ul>
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