[Concurdelegates] Impact23 Concierge Helpline Phase-Out and Available Resources

[Asirra Suguitan]

Dear Colleagues,

As we approach the end of the first full fiscal year since implementing the major Impact23 systems (including Concur, Kuali, and Oracle), the program team would like to announce the phase-out of the Concierge Helpline<https://impact23.ucr.edu/concierge-helpline>. Friday, June 28 will be the last day to call the Zoom line for live support.

Users are encouraged to utilize the Impact23 Community of Practice (CoP) channels in Slack<https://impact23.ucr.edu/community-practice>. These channels are an excellent resource for users to support each other outside of the monthly office hours and quarterly user group meetings.

Available Resources

Known Issues Tracker: Review the Known Issues Tracker<https://impact23.ucr.edu/known-issues-tracker> for the latest guidance on financial system issues and their impact on PIs.

Impact23 Meetings: Visit the Impact23 calendar<https://impact23.ucr.edu/impact23-calendar> for upcoming meetings and office hours. These sessions provide updates on stabilization efforts, address inquiries/issues, and complement other communication channels like web updates, announcements, and newsletters.
Be sure to join us for the last User Group of the fiscal year on June 25 at 11:00 am! Link to Join - https://ucr.zoom.us/j/95258965548
Support: If you need central office support for Impact23 system-related inquiries, please continue to submit tickets at <https://ucrsupport.service-now.com/finadmin_portal> ucrsupport.service-now.com/finadmin_portal<http://ucrsupport.service-now.com/finadmin_portal>.

Your understanding is appreciated as we make this transition.

Sincerely,
Asirra Suguitan
Associate Vice Chancellor and Campus Controller
Business & Financial Services
http://bfs.ucr.edu/

[ucr-logo-email]

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/concurdelegates/attachments/20240620/19f95871/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 7413 bytes
Desc: image002.png
URL: <https://lists.ucr.edu/pipermail/concurdelegates/attachments/20240620/19f95871/attachment-0001.png>