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<p class="MsoNormal">Dear Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As we approach the end of the first full fiscal year since implementing the major Impact23 systems (including Concur, Kuali, and Oracle), the program team would like to announce the phase-out of the
<a href="https://impact23.ucr.edu/concierge-helpline">Concierge Helpline</a>. <b>
Friday,</b> <b>June 28</b> will be the last day to call the Zoom line for live support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Users are encouraged to utilize the<a href="https://impact23.ucr.edu/community-practice"> Impact23 Community of Practice (CoP) channels in Slack</a>. These channels are an excellent resource for users to support each other outside of the
monthly office hours and quarterly user group meetings.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><u>Available Resources<o:p></o:p></u></i></b></p>
<p class="MsoNormal"><b><i><u><o:p><span style="text-decoration:none"> </span></o:p></u></i></b></p>
<p class="MsoNormal"><b>Known Issues Tracker</b>: Review the <a href="https://impact23.ucr.edu/known-issues-tracker">
Known Issues Tracker</a> for the latest guidance on financial system issues and their impact on PIs.<o:p></o:p></p>
<p class="MsoNormal"><b><br>
Impact23 Meetings</b>: Visit the <a href="https://impact23.ucr.edu/impact23-calendar">
Impact23 calendar</a> for upcoming meetings and office hours. These sessions provide updates on stabilization efforts, address inquiries/issues, and complement other communication channels like web updates, announcements, and newsletters.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Be sure to join us for the last User Group of the fiscal year on
<b>June 25 at 11:00 am</b>! Link to Join - <a href="https://ucr.zoom.us/j/95258965548">
https://ucr.zoom.us/j/95258965548</a> <o:p></o:p></p>
<p class="MsoNormal"><b>Support</b>: If you need central office support for Impact23 system-related inquiries, please continue to submit tickets at<a href="https://ucrsupport.service-now.com/finadmin_portal">
</a><a href="http://ucrsupport.service-now.com/finadmin_portal">ucrsupport.service-now.com/finadmin_portal</a>. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Your understanding is appreciated as we make this transition.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Sincerely,<o:p></o:p></p>
<p class="MsoNormal"><b><i>Asirra Suguitan</i></b><br>
Associate Vice Chancellor and Campus Controller<br>
Business & Financial Services<br>
<a href="http://bfs.ucr.edu/">http://bfs.ucr.edu/</a><o:p></o:p></p>
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