[CITL] ServiceNow Will Undergo a Planned Maintenance from March 22 to 24, 2024

[UCR Information Technology Solutions]

Dear CITL Partners,

Please be advised of an upcoming maintenance to ServiceNow, taking
place on March
22, 2024 at 11:30 PM to March 24, 2024 at 5:00 PM (PDT).

During the maintenance window campus users should expect to experience
service degradation. This planned maintenance is required to upgrade the
current version of ServiceNow that is nearing end of life.

The maintenance event date and time were selected to ensure minimal
potential impact to campus operations and events.

To follow the status of this change, please see the TechAlert
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/65e8f9e099431c05891160ae>.
If you have any questions or concerns about this maintenance event, please
contact Richard Rodriguez at richard.rodriguez2 at ucr.edu.


Sincerely,

Richard Rodriguez

IT Service Management Manager

Information Technology Solutions

University of California, Riverside





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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