[CITL] Request for Impact23 Support re: Manual Installation of Oracle Guided Learning

[UCR Information Technology Solutions]

Dear CITL,


In our previous email communication, we shared resources that provide
detailed instructions on how to deploy the WalkMe browser extension and
requested your support in mass deployment.


We are now requesting support for Oracle Guided Learning (OGL), the digital
adoption platform used for Oracle Financials and Oracle Budget or Oracle
COA Management. To utilize OGL, installing the appropriate browser
extension is required.


What IT support is being requested?

Unfortunately, mass deployment guidance is not available at this time. We
are actively working with the vendor to provide mass deployment guidance
for campus IT units and hope to provide this information shortly. In the
meantime, we are asking that you encourage users to manually download
needed extensions.


Guidance for the Manual Installation of OGL Browser Extensions


For detailed instructions on how to manually install the Oracle Guided
Learning browser extensions, please refer to this Knowledge Base article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=6c9bc6601bb3ad10453e7592cd4bcb08>
.


There are two extensions available: the OGL Oracle Financials Extension and
the OGL Oracle Budget / Oracle COA Management Extension. The extensions can
be used in either Google Chrome or Microsoft Edge. They are not compatible
with Safari, Firefox, or older versions of Microsoft Edge/Internet Explorer.


The instructions outlined in the KB article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=6c9bc6601bb3ad10453e7592cd4bcb08>
provide guidance for Google Chrome users (the installation process will
look slightly different for Microsoft Edge users). Note that users do not
need local Admin privileges to install the extension into their browsers.


Visit the Impact23 website <https://impact23.ucr.edu/> to get the most
up-to-date information on Impact23 deployment and support resources.


Sincerely,



Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/citl/attachments/20230703/c18ee7f2/attachment.html>