<div dir="ltr"><span id="gmail-docs-internal-guid-462067e2-7fff-8a3f-b293-4872abb4303d"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear CITL, </span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">In our previous email communication, we shared resources that provide detailed instructions on how to deploy the WalkMe browser extension and requested your support in mass deployment.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">We are now requesting support for </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Oracle Guided Learning (OGL), the digital adoption platform used for </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Oracle Financials and Oracle Budget or Oracle COA Management. To utilize OGL, installing the appropriate browser extension is required.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">What IT support is being requested? </span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Unfortunately, mass deployment guidance is not available at this time. We are actively working with the vendor to provide mass deployment guidance for campus IT units and hope to provide this information shortly. In the meantime, we are asking that you encourage users to manually download needed extensions.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Guidance for the Manual Installation of OGL Browser Extensions</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">For detailed instructions on how to manually install the Oracle Guided Learning browser extensions, please refer to this </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=6c9bc6601bb3ad10453e7592cd4bcb08" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Knowledge Base article</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">There are two extensions available: the OGL Oracle Financials Extension and the OGL Oracle Budget / Oracle COA Management Extension. The extensions can be used in either Google Chrome or Microsoft Edge. They are </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">not compatible</span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> with Safari, Firefox, or older versions of Microsoft Edge/Internet Explorer.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The instructions outlined in the </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=6c9bc6601bb3ad10453e7592cd4bcb08" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">KB article</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> provide guidance for Google Chrome users (the installation process will look slightly different for Microsoft Edge users). Note that users do not need local Admin privileges to install the extension into their browsers.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Visit the </span><a href="https://impact23.ucr.edu/" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Impact23 website</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> to get the most up-to-date information on Impact23 deployment and support resources.</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11.5pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely,</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(36,36,36);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> </span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11.5pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Information Technology Solutions</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11.5pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">University of California, Riverside</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><a href="https://its.ucr.edu/" style="text-decoration-line:none"><span style="font-size:11.5pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS.UCR.EDU</span></a><span style="background-color:transparent;color:rgb(0,0,0);font-family:Arial;font-size:11pt"> </span></p></span><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
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actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
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<li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li>
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