[CITL] ServiceNow Tokyo Release Upgrade

[Servicenow]

[cid:fcb027ee-57f4-47c8-a72f-956078927db7]

Dear CITL Members,



Please be advised of upcoming maintenance to ServiceNow, taking place from Friday March 3rd, 2023 at 10:00 PM through Sunday March 5th at 8:00 PM.



During the maintenance window campus users should expect to experience degraded service with momentary downtime.



This planned maintenance is required to bring our current ROME release up to date with the TOKYO release. This change endeavors to improve the campus user experience in the following ways:

  *   Bringing stability and security up to date with bug fixes and security patches.
  *   End of life support is upcoming for the ROME release.
  *   Enhancement to internal modules



The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.



To follow the status of this change, please see the TechAlert<https://techalerts.ucr.edu/>. If you have any questions or concerns about this maintenance event, please contact the Service Management team<mailto:servicenow at ucr.edu>.



Please don’t hesitate to reach out to me with any questions, comments, or concerns.



In IT Together!



 Best,



ITS Service Management Team

Information Technology Solutions

900 University Avenue | Riverside, CA 92521

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