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<span style="color:black;mso-no-proof:yes"><o:p> </o:p></span></p>
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<span style="color:black;mso-no-proof:yes"></span><o:p><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: black;"><img style="max-width: 100%;" class="w-1345 h-225" size="32593" contenttype="image/jpeg" data-outlook-trace="F:1|T:1" src="cid:fcb027ee-57f4-47c8-a72f-956078927db7"> </span><o:p style="font-size: 11pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; color: inherit;"> </o:p></o:p></p>
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<span style="color:black">Dear CITL Members, </span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
<p class="xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri, sans-serif;margin-left:.5in">
<span style="color:black">Please be advised of upcoming maintenance to ServiceNow, taking place from Friday March 3rd, 2023 at 10:00 PM through Sunday March 5th at 8:00 PM.
</span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
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<span style="color:black">During the maintenance window campus users should expect to experience degraded service with momentary downtime.</span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
<p class="xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri, sans-serif;margin-left:.5in">
<span style="color:black">This planned maintenance is required to bring our current ROME release up to date with the TOKYO release. This change endeavors to improve the campus user experience in the following ways:</span><o:p> </o:p></p>
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<li class="elementToProof"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";color:black">Bringing stability and security up to date with bug fixes and security patches.</span><span style="mso-fareast-font-family:"Times New Roman";color:black"><o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";color:black">End of life support is upcoming for the ROME release.</span><span style="mso-fareast-font-family:"Times New Roman";color:black"><o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";color:black">Enhancement to internal modules</span><span style="mso-fareast-font-family:"Times New Roman";color:black"><o:p> </o:p></span></li></ul>
</blockquote>
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<span style="color:black"> </span><o:p> </o:p></p>
<p class="xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri, sans-serif;margin-left:.5in">
<span style="color:black">The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.
</span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
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<span style="color:black">To follow the status of this change, please see the <a href="https://techalerts.ucr.edu/" class="" data-loopstyle="link">
<span>TechAlert</span></a>. If you have any questions or concerns about this maintenance event, please contact the
<span><a href="mailto:servicenow@ucr.edu" title="mailto:servicenow@ucr.edu" data-loopstyle="link" id="LPlnk323873">Service Management team</a></span>.
</span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
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<span style="color:black">Please don’t hesitate to reach out to me with any questions, comments, or concerns.<o:p> </o:p></span></p>
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<span style="color:black"><o:p> </o:p></span></p>
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<span style="color:black">In IT Together!</span><o:p> </o:p></p>
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<span style="color:black"> </span><o:p> </o:p></p>
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<span style="color:black"> Best, </span><o:p> </o:p></p>
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<span style="font-size:12.0pt;color:black"> </span><o:p> </o:p></p>
<p class="xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri, sans-serif;margin-bottom:12.0pt">
<b><span style="color:#0070C0">ITS Service Management Team</span></b><span style="color:black">
</span><o:p> </o:p></p>
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<i><span style="color:#1F497D">Information Technology Solutions</span></i><span style="color:black"> </span><o:p> </o:p></p>
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<span style="font-size:12.0pt;color:#1F497D">900 University Avenue | Riverside, CA 92521</span></p>
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