[CITL] Notice: Upcoming Maintenance Affecting Banner and MyAccount Services

[UCR Information Technology Solutions]

Dear CITL Members, 

Please be advised of upcoming maintenance to Banner Services, taking place
from 10:00 PM on Friday, January 15 until 11:59 PM on Tuesday, January 19,
2021.   

During the maintenance window campus users should expect to experience a
disruption of Banner and MyAccount services. 

Maintenance will disrupt the following Banner components: 

.         Advisor Student Profile

.         Banner Admin

.         Banner AppNavigator

.         Banner Document Management 

.         Banner Registration

.         Banner Self Service 

.         Banner Student Profile 

.         DegreeWorks 

.         EduNav

.         MyAccount 

.         Photo Roster 

.         UCR BanApps 

.         iGrade

Maintenance will disrupt the following MyAccount functions: 

.         "Forgot Password" - Users will be unable to reset their password 

.         "I Do Not Have Access to My Phone / Passcodes" - Users will be
unable to verify identity using Banner data 

.         "Email Passcodes" - Users will be unable to request a list of
passcodes be emailed 

.         Retrieval of NetID using email information in Banner will be
unavailable 

This planned maintenance is required to upgrade database and application
servers to ensure compliance with current versions. The maintenance event
date and time were selected to ensure minimal potential impact to campus
operations and events. 

To follow the status of this change, please
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5ff4f
45034ab16053ab500de> see the TechAlert. If you have any questions or
concerns about this maintenance event, please contact
<mailto:teri.eckman at ucr.edu> Teri Eckman, Executive Director for Student
Information Systems. 

In IT Together, 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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