<div dir="ltr"><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"></div><h1 style="margin:12pt 0in 0in;line-height:105%;break-after:avoid;font-size:16pt;font-family:"Calibri Light",sans-serif;color:rgb(46,116,181);font-weight:normal"><img src="cid:ii_mmpa621p0" alt="A close-up of a sign
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<p class="MsoNormal" style="margin:0in 0in 8pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">March 13, 2026</span></p>
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<p class="MsoNormal" style="margin:3pt 0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">To:</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 3pt 5.3pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">UCR
Emeriti & Retirees</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 3pt 5.3pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Central
HR Retirement Center on Behalf of UCR Information Technology Solutions (ITS)</span></p>
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<p class="MsoNormal" style="margin:3pt 0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Re:</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 6pt 5.05pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"></span>New
Cisco Secure (AnyConnect) VPN: What It Means for Emeriti and Retirees with UCR
Accounts</span></p>
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<p class="MsoNormal" style="margin:6pt 0in 0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Given
the recent change from the Palo Alto (GlobalProtect) VPN to the new campus
VPN, Cisco Secure (AnyConnect), this communication clarifies what this change
means for UCR Emeriti and Retirees with UCR Accounts. <br>
<br>
<b><span style="color:rgb(31,78,121)">Key
Takeaways</span></b></span></p>
<p class="gmail-MsoListParagraphCxSpFirst" style="margin:6pt 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">The
virtual private network (VPN) does not affect emeriti and retirees’ ability
to access essential UCR resources, including UCR email, calendar and Zoom. </span></p>
<p class="gmail-MsoListParagraphCxSpMiddle" style="margin:6pt 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">The
campus upgrade to Cisco Secure (AnyConnect) VPN improves UCR’s network
infrastructure. It serves as a secure tunnel established between your
computer and the network you are connecting to, protecting your data as it is
transmits through the public internet.</span></p>
<p class="gmail-MsoListParagraphCxSpMiddle" style="margin:6pt 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">Cisco
Secure (AnyConnect) VPN is meant for emeriti and retirees with UCR accounts
who work with sensitive data or require access to specific campus resources
such as restricted online library resources.</span></p>
<p class="gmail-MsoListParagraphCxSpLast" style="margin:6pt 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">Emeriti
and retirees who use the campus VPN must ensure that they are using the new
Cisco Secure (AnyConnect) VPN and follow the campus guidelines on accessing
the VPN if using either self-managed devices or university-managed devices. </span></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif"> </span></b></p>
<p class="MsoNormal" style="margin:0in 0in 6pt;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif;color:rgb(31,78,121)">Resources to Help with Accessing Cisco Secure
(AnyConnect) VPN</span></b></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">To access the guidelines below, log
into your UCR account with your NetID and password.</span></p>
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<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif">Self-Managed Devices</span></b></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Users must install the new Cisco
Secure (Any Connect) campus VPN on their device.</span></p>
<p class="gmail-MsoListParagraph" style="margin:0in 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">Windows,
MacOS, and Linux: </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr" style="color:rgb(5,99,193)"><span style="font-family:Arial,sans-serif">https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr</span></a><span style="font-family:Arial,sans-serif"> </span></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif"> </span></b></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif">University-Managed Devices</span></b></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Devices managed by the university are
automatically equipped with Cisco Secure (AnyConnect) VPN and users are able
to connect to the new campus VPN from their device. </span></p>
<p class="gmail-MsoListParagraphCxSpFirst" style="margin:0in 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><span style="font-family:Arial,sans-serif">MAC
device users: </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424" style="color:rgb(5,99,193)"><span style="font-family:Arial,sans-serif">https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424</span></a><span style="font-family:Arial,sans-serif"> </span></p>
<p class="gmail-MsoListParagraphCxSpLast" style="margin:0in 0in 0in 0.5in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman""> </span></span><span style="font-family:Arial,sans-serif">Windows device users: </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423" style="color:rgb(5,99,193)"><span style="font-family:Arial,sans-serif">https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423</span></a><span style="font-family:Arial,sans-serif"> <b></b></span></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif"> </span></b></p>
<p class="MsoNormal" style="margin:0in 0in 6pt;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif;color:rgb(31,78,121)">IT Support</span></b></p>
<p class="MsoNormal" style="margin:0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Emeriti and retirees experiencing any
issues with VPN or network</span> <span style="font-family:Arial,sans-serif">connectivity
may call BearHelp at (951) 827-4848 (Monday through Friday, 8:00 am to 5:00
pm). For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center (Monday through Friday, 8:30 am to 5:00 pm).</span></p>
<p class="MsoNormal" style="margin:6pt 0in 0in;line-height:110%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif"> </span></p>
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