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<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:.25in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img width="288" height="44" id="Picture_x0020_1" src="cid:image002.png@01D97D1D.7019C180"></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="623" style="width:467.5pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">May 2, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:-.85pt">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">To: UCR Emeriti & Retirees<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;text-indent:-.5pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">From: Central HR Benefits Office on Behalf of the UC Office of the President
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Re:<b>
</b>United Healthcare – Privacy Breach<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="623" style="width:467.5pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="xbody" style="margin-top:6.0pt;line-height:110%"><span style="font-family:"Arial",sans-serif">UC Office of the President was notified by United Healthcare (UHC) of a privacy breach that occurred on February 22, 2023. A notification letter of the incident
was mailed directly to the five impacted UC Medicare Choice members on or about April 28, 2023, and to provide identity theft protection services for these members at no cost. A sample of this notification letter can be viewed at:
<a href="https://live-ucr-retirees.pantheonsite.io/document/unitedhealthcare-privacy-issue">
https://live-ucr-retirees.pantheonsite.io/document/unitedhealthcare-privacy-issue</a>.<br>
<br>
Please note that those UC Medicare Choice members impacted have been contacted directly and that the exposure appears to be limited. The exposure did not involve the disclosure of Social Security or driver’s license numbers. Personal information disclosed may
vary and include the following:<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">A combination of first and last name<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Health insurance member I.D. number<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Date of birth<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Address<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Dates of service<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Provider name(s),<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Claim information<o:p></o:p></span></p>
<p class="xbody" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo23">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Group name and number<o:p></o:p></span></p>
<p class="xbody" style="line-height:110%"><span style="font-family:"Arial",sans-serif"><br>
On February 22, 2023, UnitedHealthcare identified suspicious activity on the UHC mobile application (the “Application”). Through a joint investigation by the Privacy Office, the Security Incident Response team, the Application technology team, and a third-party
forensics firm, it was determined that the suspicious activity was the result of a credential stuffing attack on the Application. Impacted member portal accounts were locked to prevent further access and members were forced to reset their passwords upon the
next attempted login. They have no evidence that members’ login credentials were accessed or obtained from any UHC system.
<o:p></o:p></span></p>
<p class="xbody" style="line-height:110%"><span style="font-family:"Arial",sans-serif"><br>
For questions or for more information, members may call UHC at 1-800-669-1812, Monday through Friday, from 6:00 a.m. to 3:00 p.m. Pacific Time as indicated on the notification letter. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
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<tr>
<td width="623" style="width:467.5pt;border:none;padding:0in 5.4pt 0in 5.4pt">
<p class="xbody" style="margin-top:6.0pt;text-align:justify;line-height:110%"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
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