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<p class="MsoNormal" style="margin:0in 0in 8pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">July 21, 2025</span></p>
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<p class="MsoNormal" style="margin:3pt 0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">To:</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 3pt 5.3pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">UCR
Emeriti & Retirees</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 3pt 5.3pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"></span></span><span style="font-family:Arial,sans-serif;font-size:11pt">UCR Retirement Center on behalf of Central HR Benefits Office</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 6pt 5.05pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif">UnitedHealthcare – Support the transition from OneTouch®
to preferred diabetic testing supply brands
</span></b><b><span style="font-family:Arial,sans-serif"></span></b></p>
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<p class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">UnitedHealthcare
(UHC) has provided an update identifying additional actionable items to
support UC Medicare Choice members as they transition from OneTouch® to
preferred diabetic testing supply brands. These efforts aim to ensure a
smooth and safe process:</span></p>
<ul style="margin-top:0in;margin-bottom:0in" type="disc"><li><span style="font-family:Arial,sans-serif;font-size:11pt">Authorize
pharmaceutical companies to distribute flyers to providers highlighting UHC’s
preferred brands: Contour® by Ascensia and Accu-Chek® by Roche </span><b style="font-family:Arial,sans-serif;font-size:11pt">(started
on July 7, 2025)</b><span style="font-family:Arial,sans-serif;font-size:11pt">.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"></span>Initiate
outbound calls to members to facilitate the transition <b>(started
on July 14, 2025)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Coordinate
with large chain pharmacies to conduct outreach to both members and
providers <b>(starting on July 21, 2025)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Notify
the Provider Network and publish a newsletter article on this
topic <b>(starting August 1, 2025)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Allow
providers to request a 30-day emergency override if a member is unable
to safely transition to one of the preferred products <b>(will
begin approximately August 3, 2025, or later)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Send
Pharmacy Fax blasts (sent on July 8) and implement Point-of-Sale
messaging <b>(will begin approximately August 3, 2025, or later)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Add
an announcement banner to the UHC website at: <a href="https://retiree.uhc.com/uc" target="_blank" style="color:rgb(5,99,193)">https://retiree.uhc.com/uc</a> <b>(in
progress)</b>.</span></li>
<li class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">Update
plan guides and EOCs to include Contour® and Accu-Chek® as the preferred
diabetic supply brands <b>(in progress)</b>.</span></li>
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