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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<h1><img width="288" height="52" id="Picture_x0020_1" src="cid:image001.jpg@01DBC990.3A0807C0"></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">May 20, 2025<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="642" style="width:481.5pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">UCR Emeriti & Retirees<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">UCR Retirement Center on behalf of UCR Central HR Benefits Office
<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Accolade Mobile App and Member Portal Prior Authorization Status Improvements<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
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<tr>
<td width="642" colspan="3" valign="top" style="width:481.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><br>
Accolade for UC Anthem PPO plan members recently introduced a new enhancement to its member portal and mobile app, designed to simplify the process of tracking prior authorization status (see image below). This update provides members with self-service access
to real-time tracking of prior authorization requests. Use this link to access the Accolade member portal <a href="https://login.myaccolade.com/new-login/index.html#/" title="https://login.myaccolade.com/new-login/index.html#/">https://login.myaccolade.com/new-login/index.html#/</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif">Members may check the status of a newly submitted prior authorization using the member portal or mobile app. Members who have opted for push notifications will automatically
receive alerts regarding the initial request and any status updates. Depending on the complexity of the authorization, members may ask questions via chat; however, more complex cases may require assistance from a Care Advocate by calling the Accolade Health
Care Advocate<b> </b>line at 1-866-406-1182 from<b> </b>Monday to Friday, 5:00 a.m. to 8:00 p.m. Pacific Time<b>.</b><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif">Additionally, the announcement for this enhancement will be included in the <b>UC/Accolade Member Webinar</b> on <b>Wednesday, June 18, 2025, at 12:30 p.m. Pacific Time</b>. Please
join the meeting using the UC/Accolade Member Webinar link: <a href="https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration" title="https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration">https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration</a>
or the UC/Accolade Member Webinar registration QR code: <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><img border="0" width="191" height="184" id="_x0000_i1026" src="cid:image002.png@01DBC990.3A0807C0" alt="A qr code with a blue background
AI-generated content may be incorrect."></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><img border="0" width="624" height="351" id="_x0000_i1025" src="cid:image003.png@01DBC990.3A0807C0" alt="A computer screen with a phone and a tablet
AI-generated content may be incorrect."></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
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<td width="642" colspan="3" valign="top" style="width:481.5pt;padding:0in 5.4pt 0in 5.4pt">
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
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</table>
<p class="MsoNormal" style="margin-bottom:0in;text-align:justify;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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