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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<h1><img width="288" height="52" id="Picture_x0020_1" src="cid:image001.jpg@01DBB2DF.5A2F6BF0"></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">April 21, 2025<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="642" style="width:481.5pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">UCR Emeriti & Retirees<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">UCR Retirement Center on behalf of UCR Central HR Benefits Office
<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Kaiser Permanente – KP HealthConnect System Update<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
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On April 17, 2025, Kaiser Permanente announced updates to KP HealthConnect, its electronic health record system in California<b>.
</b>The system connects patients, healthcare providers, and facilities across California, providing access to medical records, test results, prescriptions, and appointment scheduling. The updates are designed to accelerate the delivery of new features, improve
data security, and empower members to better manage their healthcare.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in"><b><span style="font-family:"Arial",sans-serif">System Updates:<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif">The KP HealthConnect updates will be implemented in stages for Northern California and Southern California, with different deployment dates for each region. Communications
regarding the updates will be sent in waves to affected Kaiser Permanente HMO members. At this time, details about the number of members impacted and samples of the communication are unavailable.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in"><b><span style="font-family:"Arial",sans-serif">What to Expect:<o:p></o:p></span></b></p>
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<li class="MsoNormal" style="margin-bottom:0in;mso-list:l6 level1 lfo23"><b><span style="font-family:"Arial",sans-serif">Medical Record Numbers (MRN):</span></b><span style="font-family:"Arial",sans-serif"> These will remain unchanged across both systems, and
members can continue to view and pay balances via kp.org<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="margin-bottom:0in;mso-list:l21 level1 lfo24"><b><span style="font-family:"Arial",sans-serif">Billing Statements:</span></b><span style="font-family:"Arial",sans-serif"> Members with outstanding medical bills prior to the update,
as well as new bills generated after the update, will receive two sets of billing statements: one from the legacy system and one from the updated system. Each statement will have a unique account number and applicable due dates.<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="margin-bottom:0in;mso-list:l21 level2 lfo24"><span style="font-family:"Arial",sans-serif">Payment plans established prior to the system update will remain active in the legacy system. Members can modify these plans or pay off legacy
bills by contacting Member Services.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="margin-bottom:0in"><b><span style="font-family:"Arial",sans-serif">Southern California System Update:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif">The Southern California KP HealthConnect system is scheduled for updates on May 17, 2025.<o:p></o:p></span></p>
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<li class="MsoNormal" style="margin-bottom:0in;mso-list:l10 level1 lfo25"><b><span style="font-family:"Arial",sans-serif">Mid-May 2025:</span></b><span style="font-family:"Arial",sans-serif"> Members in Southern California will receive the same outreach and
communication as Northern California members. However, specific communication deployment dates are not yet available.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="margin-bottom:0in"><b><span style="font-family:"Arial",sans-serif">Northern California System Update:<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:0in"><span style="font-family:"Arial",sans-serif">The Northern California KP HealthConnect system was updated on April 5, 2025.<o:p></o:p></span></p>
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<li class="MsoNormal" style="margin-bottom:0in;mso-list:l17 level1 lfo26"><b><span style="font-family:"Arial",sans-serif">April 17, 2025:</span></b><span style="font-family:"Arial",sans-serif"> Members will receive email notifications explaining that they may
temporarily receive two billing statements, along with guidance on next steps and contact information for Member Services.<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:0in;mso-list:l17 level1 lfo26"><b><span style="font-family:"Arial",sans-serif">April 28, 2025:</span></b><span style="font-family:"Arial",sans-serif"> Automated calls will be sent to members with the same information
provided in the emails. Those with payment plans in the legacy system will receive additional calls with specific instructions related to their plans.<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:0in;mso-list:l17 level1 lfo26"><b><span style="font-family:"Arial",sans-serif">April 28, 2025:</span></b><span style="font-family:"Arial",sans-serif"> Members will start receiving two billing statements. The legacy
system statement will include FAQs addressing the temporary billing changes.<o:p></o:p></span></li></ul>
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