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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<h1><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><img width="316" height="48" id="Picture_x0020_2" src="cid:image001.png@01D87126.B6FDC550"></span></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">May 26, 2022<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="642" style="width:481.5pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
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<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">UCR Emeriti & Retirees<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">UCR Benefits Office on Behalf of UC Office of the President (UCOP)<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="54" valign="top" style="width:40.5pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Call Experts New RASC Caller Support Team<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="37">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="642" colspan="3" valign="top" style="width:481.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">The UC Retirement Administration Service Center (RASC) is implementing a proactive outreach strategy to support UC members.<br>
<br>
On May 25, 2022 Call Experts, a call answering center and existing UC vendor, began a proactive member outreach to respond to the overload of phone calls coming in to the Retirement Administration Service Center. Here is additional information about Call Experts
and what they will do to assist:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">About Call Experts:</span></b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">
</span><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">Call Experts is a trusted vendor UC has used in the past to handle call volume, most recently at UC Santa Cruz.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">How will the Call Experts representatives identify themselves?</span></b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">
</span><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">They will identify themselves to our members as calling from Call Experts, in partnership with the UC Retirement Administration Service Center.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level1 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">What will they do?</span></b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">
Using specific scripts designed by RASC, the vendor will:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level2 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">Triage calls and direct them to the correct department for resolution<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level2 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">Make callbacks to members<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l2 level2 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">Proactively contact members to provide status updates on where they are in the retirement process<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l2 level1 lfo11">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">Is UC data protected?</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">
Yes. To keep UC data secure, the vendor <b><i>will not have access</i></b> to member records or UC systems such as Redwood.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif"><br>
UCOP is focused and taking deliberate steps to improve our Member Contact Strategy.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><br>
<br>
</span><span style="font-size:10.5pt;line-height:110%;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
</tr>
<tr>
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