[Ucrea] New Cisco Secure (AnyConnect) VPN: What It Means for Emeriti and Retirees with UCR Accounts

[Cristina Otegui]

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March 13, 2026

To:

UCR Emeriti & Retirees



From:

Central HR Retirement Center on Behalf of UCR Information Technology
Solutions (ITS)



Re:

New Cisco Secure (AnyConnect) VPN: What It Means for Emeriti and Retirees
with UCR Accounts



Given the recent change from the Palo Alto (GlobalProtect) VPN to the new
campus VPN, Cisco Secure (AnyConnect), this communication clarifies what
this change means for UCR Emeriti and Retirees with UCR Accounts.

*Key Takeaways*

·       The virtual private network (VPN) does not affect emeriti and
retirees’ ability to access essential UCR resources, including UCR email,
calendar and Zoom.

·       The campus upgrade to Cisco Secure (AnyConnect) VPN improves UCR’s
network infrastructure. It serves as a secure tunnel established between
your computer and the network you are connecting to, protecting your data
as it is transmits through the public internet.

·       Cisco Secure (AnyConnect) VPN is meant for emeriti and retirees
with UCR accounts who work with sensitive data or require access to
specific campus resources such as restricted online library resources.

·       Emeriti and retirees who use the campus VPN must ensure that they
are using the new Cisco Secure (AnyConnect) VPN and follow the campus
guidelines on accessing the VPN if using either self-managed devices or
university-managed devices.



*Resources to Help with Accessing Cisco Secure (AnyConnect) VPN*

To access the guidelines below, log into your UCR account with your NetID
and password.



*Self-Managed Devices*

Users must install the new Cisco Secure (Any Connect) campus VPN on their
device.

·       Windows, MacOS, and Linux:
https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr



*University-Managed Devices*

Devices managed by the university are automatically equipped with Cisco
Secure (AnyConnect) VPN and users are able to connect to the new campus VPN
from their device.

·       MAC device users:
https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424

·       Windows device users:
https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423



*IT Support*

Emeriti and retirees experiencing any issues with VPN or network connectivity
may call BearHelp at (951) 827-4848 (Monday through Friday, 8:00 am to 5:00
pm). For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center (Monday through Friday, 8:30 am to 5:00 pm).
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