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AI-generated content may be incorrect."></span><b><span lang="EN" style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span lang="EN" style="font-size:11.0pt;font-family:"Arial",sans-serif">November 2, 2026</span></b><b><span lang="EN" style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif">To:
<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif">From:
<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif">Re:
<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:150%"><b><span style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif"> Kaiser Permanente Two-Factor Authentication Requirement</span></b><span lang="EN" style="font-size:11.0pt;line-height:150%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">DBRs, please share this information via your internal listserv.
<b><u>Please do not reply to this email</u></b>. Please send a separate email with questions to
</span><a href="mailto:benefits@ucr.edu"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">benefits@ucr.edu</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">.<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">UCOP has advised that beginning Tuesday, December 1, 2026, Kaiser Permanente, in partnership with the University of California, will require two-factor authentication (2FA) for members when signing
in to the <a href="https://identityauth.kaiserpermanente.org/as/authorization.oauth2?response_type=code&client_id=KPORGOauthClientPAWebSessionV1&redirect_uri=https%3A%2F%2Fhealthy.kaiserpermanente.org%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoiT0cyaWRpYXhxbnRmeWVFQUprZlliMWgtM2FzIiwic3VmZml4IjoibDJTYXA0LjE3OTMzMjE0MjMifQ..3DnjdOowEFgs3pkijztUGg.2dGnu3wOO6qMZanBgnflZttz1E33XCNOSlQ0o7igu65bYpZ52YRcRy2MdEpdVhmyNYFcgdDS9WnHl_0H6DVS9tlKHZTCLb-jmGILru4MR-fecj3vSVy_DhiwvshbhtUZKf1GFKa7JLQpG1p8Nx8yQA.HEO6HI-qurstUXQ5CREExQ&nonce=I56HpdLH0wJd2Dn5GiQS8aXUxKInJlLTCBICoH3VhmI&scope=openid&vnd_pi_requested_resource=https%3A%2F%2Fhealthy.kaiserpermanente.org%2Fsecure%2Finner-door&vnd_pi_application_name=KPORG_HEALTHY_AEMandPortal&bm=true" target="_blank">Kp.org</a>
website. This security measure is designed to help protect member accounts and reduce the risk of unauthorized account access. It will also align Kaiser Permanente with the University of California Office of the President Information Technology Security's
requirement for all vendor web portals and applications that provide access to individually identifiable information or protected health information to use multi-factor authentication or UC's Single Sign-On.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Member Notifications</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Registered Kaiser members with online accounts, including subscribers and family members, will receive notifications from Kaiser Permanente about this change.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%"><b>Notification Schedule</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">• November 4, 2026: Notification letters will be mailed to registered members who have not selected email as their preferred communication method.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">• November 11, 2026: Notification letters will be emailed to registered members who have selected email communications.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">• November 24, 2026: Reminder text messages will be sent to members who have opted to receive text notifications. The message will encourage members to verify that their email address, mobile
number, username, and password are up to date.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%"><b><i>Sample text</i></b><i>: Important security update: Employer-required 2FA is coming to
<a href="http://kp.org/" target="_blank">kp.org</a> on December 1, 2026. Please confirm your email, mobile number, username, and password are up to date before the launch.</i><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>What Registered Members Need to Know</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Members will continue to sign in using their current username and password. The difference is that 2FA will be required. Members who have not previously enabled 2FA will be required to enter
a one-time verification code sent to the member's email address or mobile phone by text message when signing in. Members who currently use 2FA as part of their login do not need to take any additional action. The 2FA requirement cannot be removed or disabled.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">Members who use biometric authentication, such as fingerprint or facial recognition, with the Kaiser mobile app or who connect through other apps, such as Apple Health or Fitbit, may have a different
2FA login experience.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">All members are encouraged to have up-to-date email and phone information on their Kaiser account before Tuesday, December 1, 2026, to avoid access issues. Members registering on
<a href="https://identityauth.kaiserpermanente.org/as/authorization.oauth2?response_type=code&client_id=KPORGOauthClientPAWebSessionV1&redirect_uri=https%3A%2F%2Fhealthy.kaiserpermanente.org%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoiMlVIZ3EzQi1QZ09vSmZ3YWJLeW4wRlFVdVI4Iiwic3VmZml4IjoiUzRMeGhHLjE3OTI3OTQyMDkifQ..uF-e-yvmoBetWPWhgp2HtA.8KWpOcdJksgepsrX-VlZts1LL76eFPi0zHgA8-kD55gGGgjo0AgheQE1yKaOfsTRYth1U6Kz9UO56NeGBRwuDi1aUiu4OcAepQsF_NR4hMBSXyQ5zROnGpbkJgdwYaREJUdMpCeC-KuTQdF3LWjJbA.w0eOWYQ8HCMEz111x8ejZA&nonce=ivOzplGM6her-kZe1CF3bwTbiu-U9Jz16x4nqXgfGjQ&scope=openid&vnd_pi_requested_resource=https%3A%2F%2Fhealthy.kaiserpermanente.org%2Fsecure%2Finner-door&vnd_pi_application_name=KPORG_HEALTHY_AEMandPortal&bm=true#/signon" target="_blank">
Kp.org</a> for the first time should follow the instructions provided during the registration process.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Kaiser Permanente Member Services and Website Support</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Contact Member Services with questions:</p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">• CA members (Northern California/Southern California):
<a href="tel:(800)%20464-4000" target="_blank">1-800-464-4000</a> - Hours: 24 hours a day, 7 days a week</p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">• Mid-Atlantic commercial members:
<a href="tel:(800)%20777-7902" target="_blank">1-800-777-7902</a> - Hours: 7:30 AM-9:00 PM Eastern Time, Monday through Friday; closed on Saturdays and Sundays<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%">Questions about access issues may be directed to Kaiser Permanente Website Support at
<a href="tel:(800)%20556-7677" target="_blank">1-800-556-7677</a>.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:115%"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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