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</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr style="height:21.55pt">
<td width="764" colspan="2" valign="top" style="width:573.3pt;padding:0in 5.4pt 0in 5.4pt;height:21.55pt">
<p class="MsoNormal"><img width="183" height="70" id="Picture_x0020_2" src="cid:image001.png@01DC8089.0B4AD240" alt="A blue text on a black background
AI-generated content may be incorrect."></p>
</td>
</tr>
<tr style="height:21.55pt">
<td width="764" colspan="2" valign="top" style="width:573.3pt;padding:0in 5.4pt 0in 5.4pt;height:21.55pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt">January 8, 2026<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt"><o:p> </o:p></span></b></p>
</td>
</tr>
<tr style="height:.2in">
<td width="97" valign="top" style="width:72.45pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">To: <o:p></o:p></span></p>
</td>
<td width="668" valign="top" style="width:500.85pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</td>
</tr>
<tr style="height:.2in">
<td width="97" valign="top" style="width:72.45pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal"><span style="font-size:11.0pt;line-height:115%">From: <o:p></o:p></span></p>
</td>
<td width="668" valign="top" style="width:500.85pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:.2in">
<td width="97" valign="top" style="width:72.45pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal"><span style="font-size:11.0pt;line-height:115%">Re: <o:p></o:p></span></p>
</td>
<td width="668" valign="top" style="width:500.85pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">Kaiser Medical Plan Enrollment Systems Issue Update<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:19.75pt">
<td width="764" colspan="2" valign="top" style="width:573.3pt;padding:0in 5.4pt 0in 5.4pt;height:19.75pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">_____________________________________________________________________________________________________<o:p></o:p></span></p>
</td>
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<tr>
<td width="764" colspan="2" valign="top" style="width:573.3pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt">DBRs, please share this information via your internal listserv.
<u>Do not reply to this email.</u> Please</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:.2in">
<td width="764" colspan="2" valign="top" style="width:573.3pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt">send a separate email with questions to
</span></b><a href="mailto:benefits@ucr.edu"><b><span style="font-size:11.0pt">benefits@ucr.edu</span></b></a><b><span style="font-size:11.0pt">.</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
</td>
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</tbody>
</table>
<p class="MsoNormal"><span style="font-size:11.0pt;line-height:115%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">UCOP has provided the following update regarding the Kaiser Permanente member enrollment issue.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">Kaiser has confirmed that the processing of the Open Enrollment file received from UCPath on December 5, 2025, containing employee records was paused due to an
internal protocol. Unfortunately, UC was not notified when this occurred. Kaiser’s management team is actively reviewing their protocol and the oversight and will be providing UC with an action plan to prevent this from occurring in the future. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt">What to expect:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l6 level1 lfo4">
<span style="font-size:11.0pt">Kaiser is expediting new enrollments included in the Open Enrollment file and expects to complete processing of those records by end of business today. <o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l9 level2 lfo5">
<span style="font-size:11.0pt">Kaiser intends to process all other records (that is, changes to continuing enrollees) from the Open Enrollment file by Monday, January 12, 2026.<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l5 level2 lfo6">
<span style="font-size:11.0pt">Kaiser continues to process expedited enrollments sent individually by UCPath for individuals in need of urgent and immediate care or prescriptions.<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l4 level1 lfo7">
<span style="font-size:11.0pt">New members (employees and adult dependents) who have cell phone numbers on file will receive enrollment confirmations via text by Monday, January 12, 2026. <o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo8">
<span style="font-size:11.0pt">New members may follow the link provided in their enrollment notification or visit <a href="https://kp.org/" target="_blank">https://kp.org/</a> to register and access their virtual ID card and Medical Record Number (MRN).<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l2 level1 lfo9">
<span style="font-size:11.0pt">Members may visit <a href="https://choose.kaiserpermanente.org/uc/members-page" target="_blank">Kaiser - Member Resources</a> for information on getting started as a Kaiser Permanente member.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l3 level1 lfo10">
<span style="font-size:11.0pt">Once the Open Enrollment file processing is completed, the monthly full file for January will be loaded, capturing individuals who elected Kaiser after Open Enrollment closed, for example, new hires in late November and December.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt;line-height:115%"><o:p> </o:p></span></p>
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