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<p class="MsoNormal"><img width="183" height="70" id="Picture_x0020_2" src="cid:image001.png@01DC53C8.4B607710" alt="A blue text on a black background
AI-generated content may be incorrect."></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><o:p> </o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>November 12, 2025<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><o:p> </o:p></b></p>
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<td width="78" valign="top" style="width:58.5pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">To: </p>
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<td width="680" valign="top" style="width:510.3pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Department Benefits Representatives (DBRs)</p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
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<td width="78" valign="top" style="width:58.5pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal">From: </p>
</td>
<td width="680" valign="top" style="width:510.3pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Central HR Benefits Office on behalf of UC Office of the President</p>
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<tr style="height:.2in">
<td width="78" valign="top" style="width:58.5pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal">Re: </p>
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<td width="680" valign="top" style="width:510.3pt;padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Retirement Administration Service Center (RASC) Delayed Open – November 19, 2025</p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">____________________________________________________________________________________________________</p>
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<td colspan="2" valign="top" style="padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>DBRs, please share this information via your internal listserv.
<u>Do not reply to this email.</u> Please send a separate email with questions to
</b><a href="mailto:benefits@ucr.edu"><b>benefits@ucr.edu</b></a><b>.<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><o:p> </o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">UCOP shared that on Wednesday November 19, 2025, the UC Retirement Administration Service Center (RASC) phone lines will be closed from 7 a.m. until 12:30 p.m. so that staff can attend an all-team
meeting. Representatives will be answering calls at 12:30 p.m. through 4:30 p.m. (Pacific Time). <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Normal business hours (7 a.m. to 4:30 p.m. PT) will resume on Thursday, November 20, 2025. <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Phone Numbers:<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Survivor and Beneficiary Support</b>: <b>1-888-825-6833</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>RASC Main Line: 1-800-888-8267</b> (or <b>1-510-987-0200</b> for international callers)<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">As a reminder, please refer to the menu options below when you call to ensure the most efficient service. For example, you can select option “1” for assistance with UCRAYS account unlock and
password reset.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 1 - UC Retirement at Your Service (UCRAYS) online access (assistance with account unlock and password reset, provided by trusted UnifyHR partners)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 2 - Confirm receipt of a document(s) or request a tax document<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 3 - Survivor and beneficiary support (or call <b>1-888-825-6833</b>; voicemail is available after hours)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 4 - Retiree health insurance (including questions about Medicare)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 5 - Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo3">
Option 9 - All other questions <o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">RASC apologizes for any inconvenience.</p>
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<p class="MsoNormal"><o:p> </o:p></p>
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