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<p class="MsoNormal"><img width="183" height="70" id="Picture_x0020_2" src="cid:image001.png@01DC1028.3B040E10" alt="A blue text on a black background
AI-generated content may be incorrect."><o:p></o:p></p>
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<p class="MsoNormal"><b>August 18, 2025</b><o:p></o:p></p>
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<p class="MsoNormal">To: <o:p></o:p></p>
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<p class="MsoNormal">Department Benefits Representatives (DBRs)<o:p></o:p></p>
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<p class="MsoNormal">From: <o:p></o:p></p>
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<td valign="top" style="padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></p>
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<td valign="top" style="padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal">Re: <o:p></o:p></p>
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<td valign="top" style="padding:0in 5.4pt 0in 5.4pt;height:.2in">
<p class="MsoNormal">RASC – Phone Lines Partial closure on Wednesday, August 20, 2025<o:p></o:p></p>
</td>
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<tr style="height:19.75pt">
<td colspan="2" valign="top" style="padding:0in 5.4pt 0in 5.4pt;height:19.75pt">
<p class="MsoNormal">____________________________________________________________________________________________________<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>DBRs, please share this information via your internal listserv.
<u>Do not reply to this email.</u> Please send a separate email with questions to
<a href="mailto:benefits@ucr.edu">benefits@ucr.edu</a>.<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><o:p> </o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">UC Office of the President announced that on
<b>Wednesday, August 20, 2025</b>, the UC Retirement Administration Service Center (RASC) phone lines will be
<b>closed from 9:00 a.m. to 12:30 p.m. Pacific Time</b> for a department meeting. <b>Representatives will be available from 7:00 a.m. to 9:00 a.m. and again from 12:30 p.m. to 4:30 p.m. Pacific Time.<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Normal Call Center business hours (<b>7:00 a.m. to 4:30 p.m. PT</b>) will resume on
<b>Thursday, August 21, 2025</b>.</p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>Contact Information:</b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo1">
<b>Survivor and Beneficiary Support:</b> 1-888-825-6833<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l0 level1 lfo1">
<b>RASC Main Line:</b> 1-800-888-8267 (or 1-510-987-0200 for international callers)<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b> </b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">As a reminder, please refer to the menu options below when calling to ensure the most efficient service. For example, you may select option “1” for assistance with UC Retirement at Your Service
(UCRAYS) account unlock and password reset.<br>
<br>
<b>Menu Options:</b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 1</b> – UC Retirement at Your Service (UCRAYS) online access (assistance with account unlock and password reset, provided by trusted UnifyHR partners)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 2</b> – Confirm document(s) receipt or request a tax document<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 3</b> – Survivor and beneficiary support (or call 1-888-825-6833, voicemail available after hours)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 4</b> – Retiree health insurance (including questions about Medicare)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 5</b> – Retirement (including retirement questions, retirement in process, or the UC Retirement Plan)<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l1 level1 lfo2">
<b>Option 9</b> – All other questions<o:p></o:p></li></ul>
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<p class="MsoNormal"><o:p> </o:p></p>
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