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</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><a name="_Hlk161057670"></a><a name="_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img width="197" height="75" id="Picture_x0020_4" src="cid:image001.png@01DBB2DD.0B7DEC40" alt="A blue text on a black background
Description automatically generated"></span></span></a><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:6.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">April 21, 2025<o:p></o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="729" style="width:547.0pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr style="height:19.4pt">
<td width="103" valign="top" style="width:77.6pt;padding:0in 5.4pt 0in 5.4pt;height:19.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">To:<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
<td width="626" valign="top" style="width:469.4pt;padding:0in 0in 0in 0in;height:19.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></span></span></p>
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<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">From:<o:p></o:p></span></span></span></p>
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<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></span></span></p>
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<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Re:<o:p></o:p></span></span></span></p>
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<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Kaiser Permanente – KP HealthConnect System Update<o:p></o:p></span></span></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-family:"Arial",sans-serif">DBRs, please share this information via your internal listserv.<b>
<u>Do not reply to this email</u></b><u>.</u> Please<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-family:"Arial",sans-serif">send a separate email with questions to
<a href="mailto:benefits@ucr.edu">benefits@ucr.edu</a><b>.<o:p></o:p></b></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">On April 17, 2025, Kaiser Permanente announced updates to KP HealthConnect, its electronic health record system in California<b>.</b> The
system connects patients, healthcare providers, and facilities across California, providing access to medical records, test results, prescriptions, and appointment scheduling. The updates are designed to accelerate the delivery of new features, improve data
security, and empower members to better manage their healthcare.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">System Updates:<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">The KP HealthConnect updates will be implemented in stages for Northern California and Southern California, with different deployment
dates for each region. Communications regarding the updates will be sent in waves to affected Kaiser Permanente HMO members. At this time, details about the number of members impacted and samples of the communication are unavailable.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">What to Expect:<o:p></o:p></span></b></p>
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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Medical Record Numbers (MRN):</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> These will remain unchanged across both systems, and members can continue to view and pay
balances via kp.org<o:p></o:p></span></li></ul>
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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Billing Statements:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> Members with outstanding medical bills prior to the update, as well as new bills generated after the
update, will receive two sets of billing statements: one from the legacy system and one from the updated system. Each statement will have a unique account number and applicable due dates.<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
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<span style="font-size:11.0pt;font-family:"Arial",sans-serif">Payment plans established prior to the system update will remain active in the legacy system. Members can modify these plans or pay off legacy bills by contacting Member Services.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Southern California System Update:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">The Southern California KP HealthConnect system is scheduled for updates on May 17, 2025.<o:p></o:p></span></p>
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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Mid-May 2025:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> Members in Southern California will receive the same outreach and communication as Northern California members.
However, specific communication deployment dates are not yet available.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Northern California System Update:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">The Northern California KP HealthConnect system was updated on April 5, 2025.<o:p></o:p></span></p>
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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">April 17, 2025:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> Members will receive email notifications explaining that they may temporarily receive two billing statements,
along with guidance on next steps and contact information for Member Services.<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l10 level1 lfo15">
<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">April 28, 2025:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> Automated calls will be sent to members with the same information provided in the emails. Those with payment
plans in the legacy system will receive additional calls with specific instructions related to their plans.<o:p></o:p></span></li><li class="MsoNormal" style="margin-bottom:0in;line-height:normal;mso-list:l10 level1 lfo15">
<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">April 28, 2025:</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> Members will start receiving two billing statements. The legacy system statement will include FAQs addressing
the temporary billing changes.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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