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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"><img width="159" height="60" style="width:1.6562in;height:.625in" id="_x0000_i1104" src="cid:image001.jpg@01DAF79F.1A83D8C0" alt="cid:image001.jpg@01DA73CC.801FC7E0"></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">August 26, 2024</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">To:</span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)</span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">From:</span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">HR Central Benefits Office on behalf of UC Office of the President</span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Re:</span><o:p></o:p></p>
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<b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Experian – Response Plan for Anticipated Increase in Consumer Calls Due to National Public Data Breach</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">DBRs, please share this information via your internal listserv.
<u>Do not reply to this email.</u> Please send a separate email with questions to
</span></b><a href="mailto:benefits@ucr.edu"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#657C9C">benefits@ucr.edu</span></b></a><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:14.0pt;font-family:"Arial",sans-serif"> </span></i></b><o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><b><u><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">Below is information shared by Experian:</span></u></b><b><u><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></u></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">The recent National Public Data (NPD) breach that occurred in the spring and summer of 2024 has resulted in a significant
amount of consumer personal information being exposed on the dark web. This breach is expected to trigger approximately 170 million dark web alerts in the coming weeks, likely leading to a substantial increase in participant calls to Experian’s call center;
this influx of call volume may result in longer wait times. </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">To ensure UC participants receive clear guidance on these alerts and to minimize any potential disruption Experian is
implementing the following actions:</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
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<li class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%;mso-list:l0 level1 lfo1;text-autospace:none">
<b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white">Enhanced CyberAgent® Dark Web Monitoring Alerts:</span></b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white">
Additional language will be included in Experian email alerts to provide clearer instructions and reassurance to participants</span><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%;mso-list:l0 level1 lfo1;text-autospace:none">
<b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white">Portal Dashboard Banner:</span></b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white"> A
new banner will be added to the portal dashboard, offering members recommended next steps to take in response to the alerts</span><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
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<li class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%;mso-list:l0 level1 lfo1;text-autospace:none">
<b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white">Updated Call Center Resources:</span></b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black;background:white">
Experian is updating their call center's voice recording and phone tree to educate participants on the necessary steps to take and guide them to resources that can help, such as placing a fraud alert or credit freeze, without needing to speak directly to an
agent</span><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white">The
<a href="https://hr.ucr.edu/sites/default/files/2024-08/npd-breach-experian-partner-faq.pdf">
Experian NPD Breach FAQ</a> developed by Experian includes detailed information about the related alerts and the Interactive Voice Response (IVR) messaging updates.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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