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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><img width="127" height="48" style="width:1.3229in;height:.5in" id="Picture_x0020_3" src="cid:image001.jpg@01DAD9FA.571B76C0"></span><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">July 19, 2024 </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">To: </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Department Benefits Representatives (DBRs) </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">From: </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Central HR Benefits Office on behalf of UC Office of the President </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Re: </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Accolade System Outage due to Microsoft Update from CrowdStrike</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:none"> </span><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-family:"Arial",sans-serif;mso-ligatures:none">DBRs, please share this information via your internal listserv.
<u>Do not reply to this email.</u> Please</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-family:"Arial",sans-serif;mso-ligatures:none">send a separate email with questions to
</span></b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><a href="mailto:benefits@ucr.edu" target="_blank"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0563C1">benefits@ucr.edu</span></b></a></span><b><span style="font-family:"Arial",sans-serif;mso-ligatures:none">.</span></b><span style="font-family:"Arial",sans-serif;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">As you may be aware, businesses worldwide have been impacted by the
</span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black;mso-ligatures:none"><a href="https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#2E74B5">outage</span></a></span><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">
stemming from a software update for Microsoft operating systems issued by cybersecurity firm CrowdStrike. </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">To help manage the issue, Accolade deployed redundancy systems to ensure that care teams could continue serving
members; however, given this issue is widespread and originated outside of Accolade on ubiquitous Microsoft systems, they are experiencing intermittent issues in phone and digital messaging as well as with some of the systems relied on from carrier and other
vendor systems. </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">The Accolade member experience via web and our mobile app is operational, including digital messaging. Some features
may be temporarily unavailable if they are downstream from impacted partners. Via telephone, some members may experience longer hold times. Accolade has added information to both telephone IVR and digital messaging channels letting members know of the delays
and requesting patience. </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">Several systems are coming back online and Accolade is actively bringing more and more care team members online
to further reduce the impact of the event. Increased capacity is expected throughout the day and into the weekend. </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:#242424;mso-ligatures:none">Please reach out to the Customer Success team using your member card information with any questions. </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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