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<p class="MsoNormal"><span style="mso-ligatures:none"><img width="159" height="60" id="_x0000_i1025" src="cid:image001.jpg@01DA3400.3242BD90"></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">December 21, 2023<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">RASC - UCRAYS Secure Messages Backlog Eliminated <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">DBRs, please share this information with your department via your internal listserv.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align:justify;background:white"><span style="line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white"><span style="line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:none">As of December 20, 2023, UCOP/RASC reports, through the hard work and dedication of the UCRAYS Secure
Messaging team and support from UnifyHR, they have eliminated the backlog of messages sent from members through UCRAYS. There were 8,000 messages backlogged in June 2023 and it has now been reduced to zero in the queue.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white"><span style="line-height:105%;font-family:"Arial",sans-serif;color:black;mso-ligatures:none">There are less than 30 messages being processed requiring additional research to resolve. UCOP will
work diligently to clear and address all secure messages on UCRAYS in the first months of 2024. The goal in the coming year is to maintain an improved level of service and work to respond to messages within 1 to 2 business days.
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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