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<h1><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><img width="153" height="59" id="_x0000_i1025" src="cid:image002.png@01D992F1.D266DAF0"></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">May 30, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
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<span style="line-height:110%;font-family:"Arial",sans-serif">Department Benefits Representatives<o:p></o:p></span></p>
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<span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<span style="line-height:110%;font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></p>
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<span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">Re:</span><span style="font-size:11.5pt;line-height:110%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif">RASC - Call Center Call Tree Options and Survivor/Beneficiary Support Phone Line</span></b><b><span style="line-height:110%"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#212121">___________________________________________________________________________
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#212121">The Retirement Administration Service Center (RASC) in their continuing efforts to improve customer service operations has shared the
</span><b><u><span style="font-family:"Arial",sans-serif;color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%">RASC Call Tree Options</span></u></b><span style="font-family:"Arial",sans-serif;color:#212121"> and the
</span><b><u><span style="font-family:"Arial",sans-serif;color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%">RASC Survivor and Beneficiary Support Line Menu Options</span></u></b><span style="font-family:"Arial",sans-serif;color:#212121">
to assist and encourage callers to select t</span><span style="font-family:"Arial",sans-serif;color:black">he</span><span style="font-family:"Arial",sans-serif;color:#212121"> correct option for meeting their need(s). These new features ensure member calls
reach the correct servicing group as quickly as possible.<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#212121">Members may contact RASC Monday through Friday from 8:30 a.m. to 4:30 p.m. at the Call Center at 800.888.8267 and the Survivor and Beneficiary Support line at 888.825.6833.</span><span style="font-size:9.0pt"><o:p></o:p></span></p>
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