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<h1><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><img width="153" height="59" id="_x0000_i1027" src="cid:image001.png@01D971F2.128D3A50"></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
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<p class="MsoNormal"><span style="font-size:11.5pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt">April 18, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:5.0pt"><o:p> </o:p></span></p>
</td>
</tr>
<tr>
<td width="66" valign="top" style="width:49.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;text-align:justify;line-height:110%">
<span style="font-size:11.5pt;line-height:110%">To:<o:p></o:p></span></p>
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<td width="558" valign="top" style="width:418.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;text-align:justify;line-height:110%">
<span style="font-size:11.5pt;line-height:110%">Department Benefits Representatives<o:p></o:p></span></p>
</td>
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<td width="66" valign="top" style="width:49.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;text-align:justify;line-height:110%">
<span style="font-size:11.5pt;line-height:110%">From:<o:p></o:p></span></p>
</td>
<td width="558" valign="top" style="width:418.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;line-height:110%">
<span style="font-size:11.5pt;line-height:110%">Central HR Benefits Office on behalf of the UCPath Center<o:p></o:p></span></p>
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<td width="66" valign="top" style="width:49.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;text-align:justify;line-height:110%">
<span style="font-size:11.5pt;line-height:110%">Re:<o:p></o:p></span></p>
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<td width="558" valign="top" style="width:418.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:-.7pt;text-align:justify;line-height:110%">
<b><span style="font-size:12.0pt;line-height:110%">Enhanced "Ask UCPath" Site Launched</span></b><b><span style="font-size:11.5pt;line-height:110%"><o:p></o:p></span></b></p>
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<p class="MsoNormal">_________________________________________________________________________________________________<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<td width="435" style="width:326.25pt;background:#1295D8;padding:7.5pt 0in 0in 11.25pt">
<p class="MsoNormal" style="line-height:105%"><span style="font-size:15.0pt;line-height:105%;font-family:"Arial",sans-serif;color:white"> <o:p></o:p></span></p>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:105%"><span style="font-size:14.0pt;line-height:105%;font-family:"Arial",sans-serif"><img width="689" height="94" id="_x0000_i1026" src="cid:image002.jpg@01D971F2.128D3A50"></span><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<td width="449" valign="top" style="width:336.75pt;border:solid #0070C0 1.0pt;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="641" style="width:480.45pt">
<tbody>
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<td style="padding:0in 0in 0in 0in;height:4.0pt"></td>
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<td style="padding:11.25pt 11.25pt 11.25pt 11.25pt;height:125.1pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">The UCPath Center has launched the enhanced "Ask UCPath" site!<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">The improved design provides users with quick search options and easy access to self-service resources. The improvements include a new page for transactors with "Submit an Inquiry
on Behalf of Employee" (SOBO) access that streamlines access to existing cases.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Please watch the "<a href="https://youtu.be/mSSkGh5Gc8I">Ask UCPath Overview</a>" video for helpful information about the updated site.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">All employees will experience the following changes:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">A redesigned Ask UCPath site with a new look and feel<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Readily accessible "trending topics" that will be updated throughout the year<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">"Other Resources" page with links to the benefits billing portal, benefits deduction calendar, payroll calendar and salary overpayment portal<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">FAQ section that is regularly updated with frequently searched content<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Transactors will enjoy these changes and enhancements after the update:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">As of April 17, transactors with "Submit an Inquiry on Behalf of Employee" (SOBO) access will use a new and improved web page to access
cases.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="305" valign="top" style="width:228.7pt;border:solid white 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:105%"><span style="font-family:"Arial",sans-serif"><img border="0" width="624" height="228" id="_x0000_i1025" src="cid:image003.png@01D971F2.128D3A50"></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="305" valign="top" style="width:228.75pt;border:solid white 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:105%">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Other enhancements include<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">"Other Resources" page with additional links to the UCPath Location Support site and Resource Center for transactors, if authorized<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Refined search field to look up existing cases by name, case number or case description<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Streamlined "Find Employee" search screen that enables transactors to retrieve employees by first name, last name, location or department<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Training Resources:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Additional training resources are available on the
<a href="https://sp.ucop.edu/sites/ucpathhelp/SelfServiceUsers/PORplayer/data/toc.html">
UCPath Help</a> site.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:105%;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><a href="https://youtu.be/mSSkGh5Gc8I">Ask UCPath Overview</a> video</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:105%;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Training Simulation:
<a href="https://sp.ucop.edu/sites/ucpathhelp/SelfServiceUsers/PORplayer/index.html?Guid=1ef188dc-d642-4cb2-bec5-e6a5897450f7&bypasstoc=0">
Submit an Inquiry to UCPath</a><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:105%;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">Training Simulation:<span class="MsoHyperlink">
<a href="https://sp.ucop.edu/sites/ucpathhelp/SelfServiceUsers/PORplayer/index.html?Guid=1e595498-c74d-4faf-935d-e63f6f7e3fb8&bypasstoc=0">
Submit an Inquiry on Behalf of Employee (SOBO) to UCPath</a></span><u><span style="color:#0070C0"><o:p></o:p></span></u></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">UCPath<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif">(855) 982-7284<o:p></o:p></span></p>
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