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<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<h1><img width="151" height="57" id="_x0000_i1025" src="cid:image001.png@01D8DEDA.E890A520"><o:p></o:p></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">October 13, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="715" style="width:536.5pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr style="height:18.8pt">
<td width="101" valign="top" style="width:76.1pt;padding:0in 5.4pt 0in 5.4pt;height:18.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="614" valign="top" style="width:460.4pt;padding:0in 0in 0in 0in;height:18.8pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt">
<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:19.3pt">
<td width="101" valign="top" style="width:76.1pt;padding:0in 5.4pt 0in 5.4pt;height:19.3pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<td width="614" valign="top" style="width:460.4pt;padding:0in 0in 0in 0in;height:19.3pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt">
<span style="font-family:"Arial",sans-serif">HR Benefits Office on behalf of the UCPath Center<o:p></o:p></span></p>
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</tr>
<tr style="height:21.85pt">
<td width="101" valign="top" style="width:76.1pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:21.85pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
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<td width="614" valign="top" style="width:460.4pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in;height:21.85pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt">
<b><span style="font-family:"Arial",sans-serif">UCPath – Virtual Agents Now Available</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black">On October 12, 2022, the UCPath Center introduced virtual agents to its phone service. The new virtual agents answer common questions by phone, and over time,
they will be equipped to answer more detailed questions relating to employee benefits and/or payroll.
</span><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-family:"Arial",sans-serif;color:black">Employees calling the UCPath Center will experience the following:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:black">After authenticating identity, callers will be greeted by a virtual agent
<b><o:p></o:p></b></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:black">The virtual agent answers common questions relating to annual
<i>W-2 tax forms, paychecks, vacation and sick accruals, direct deposit, employment verification and Public Service Loan Forgiveness forms</i><b><o:p></o:p></b></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:black">Callers will continue to receive the average wait time message while on hold to speak with an agent<i><o:p></o:p></i></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto;line-height:105%">
<i><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black">UCPath will share more information as additional new features are released.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"><span style="font-family:"Arial",sans-serif;color:black">If you have any question about the virtual agent system, please contact the UCPath Center at 855.982.7284 Monday – Friday from 8:00 a.m.
– 5:00 p.m. or at </span><a href="https://ucpath.universityofcalifornia.edu/"><b><span style="font-family:"Arial",sans-serif">ucpath.universityofcalifornia.edu</span></b></a><span style="font-family:"Arial",sans-serif;color:black">.<o:p></o:p></span></p>
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