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<h1><img width="150" height="57" id="Picture_x0020_1" src="cid:image001.png@01D7A54C.8A09E200"></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">September 9, 2021<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
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<td width="53" valign="top" style="width:39.55pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="559" valign="top" style="width:419.45pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="12">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr>
<td width="53" valign="top" style="width:39.55pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
</td>
<td width="559" valign="top" style="width:419.45pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">HR Benefits Office<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="12">
<p class="MsoNormal"> </p>
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<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
</td>
<td width="559" valign="top" style="width:419.45pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Update – WEX Flexible Spending Account Data Issue
<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0in 0in 0in 0in" width="12">
<p class="MsoNormal"> </p>
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<td width="624" colspan="3" valign="top" style="width:6.5in;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">As noted in the previously sent <a href="https://hr.ucr.edu/sites/g/files/rcwecm656/files/2021-09/wex-flexible-spending-account-data-issue9.08.21.pdf">
WEX Flexible Spending Account Data Issue</a> communication, some UC employees may have received an email from WEX Health, formerly known as Discovery Benefits, alerting them to a change in the profile information in their online WEX account. This change was
made in error and is being corrected. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center;line-height:110%">
<b><span style="font-family:"Arial",sans-serif;color:#002060">Please note that the error is not the result of a security breach and
<br>
UC employee data has not been compromised.</span></b><b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#002060">What happened<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">A “test” file sent to WEX Health was erroneously loaded into WEX’s production system. The test file included scrambled employee names. As a result, when employees log into their WEX account (if they have one), they
will see a different employee’s name on their account. In addition, the employee’s address was changed to a dummy address (the UC Office of the President address), and the employee’s month and day of birth were changed to January 1 (1/1). Affected employees
are not able to see any data belonging to other employees except the erroneous name on the account.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#002060">Who was affected<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">All employees eligible for faculty/staff benefits were included in the test file. The file contained eligibility data for UC’s new Adoption Assistance Program, which is administered by WEX and is available to all
faculty and staff with full, mid-level or core benefits.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#002060">How this will be fixed<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">WEX will load an updated eligibility file, which will correct the data in their system, by September 9, 2021. The cause of the problem has been identified and action has been taken to prevent this type of error from
occurring in the future.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-size:12.0pt;line-height:110%;font-family:"Arial",sans-serif;color:#002060">What happens next<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">After WEX has loaded the corrected file, affected employees will receive two emails from WEX – one explaining what happened, and one similar to the message sent on September 8, 2021, which notes their account information
has been updated. No action is required by employees. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">In addition, a banner is being placed on the UCPath portal; an email has been sent from UCPath to all their location contacts; and an article will be posted on UCnet.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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