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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<h1><img width="150" height="57" id="Picture_x0020_1" src="cid:image002.png@01D78DD0.B26E8360"></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">August 10, 2021<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="642" style="width:481.5pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width="91" valign="top" style="width:68.3pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="91" valign="top" style="width:68.3pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">HR Benefits Office <o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="91" valign="top" style="width:68.3pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
</td>
<td width="551" valign="top" style="width:413.2pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Health Plans - Support for those affected by California Wildfires<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="642" colspan="2" valign="top" style="width:481.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">With the early start to the California wildfire season, our health plans are offering the following resources to ensure impacted members have immediate and easy access to care.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-family:"Arial",sans-serif;color:#002060">Anthem Blue Cross<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">Anthem members directly impacted should contact Anthem Health Guide and IngenioRx teams for their medical and pharmacy needs.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l5 level1 lfo17">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Anthem Health Guide: (844) 437-0486 | Monday – Friday, 5:00 a.m. – 8:00 p.m. (PT)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l5 level1 lfo17">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">IngenioRx: Members (833) 261-2463, available 24/7<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">In addition, if a member attempts to fill a prescription for lost or damaged medication, and it is rejected as too soon to refill, the pharmacy should call the IngenioRx Retail Helpdesk for assistance at (833) 296-5038
– this number is specifically for pharmacists use. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-family:"Arial",sans-serif;color:#002060">Health Net<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">Health Net plan members may use the following FAQs for all wildfire emergencies. Health Net’s call center is trained on how to handle member calls.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l20 level1 lfo18">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Health Benefits Navigators: (800) 539-4072, Monday – Friday, 8:00 a.m. – 8:00 p.m. (PT)<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">MHN – (800) 663-9355 | Monday – Friday, 8:00 a.m. – 8:00 p.m. (PT)<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">How can members obtain refills drugs?</span></b><span style="font-family:"Arial",sans-serif"><br>
Affected members may immediately receive authorization to refill prescriptions for the duration of the state of emergency or such other date that may be reasonable under the circumstances. The usual restrictions on frequency of refills will be waived. The members’
usual cost-share will apply. Refills may be subject to a prescriber’s approval.<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">If a member needs an authorization to have their drugs refilled who should they call?</span></b><span style="font-family:"Arial",sans-serif"><br>
Affected members may contact the pharmacy to obtain authorization for an early refill. The pharmacy will contact Health Net to obtain authorization. Refills may be subject to a prescriber’s approval. Members may also call Health Net directly to obtain authorization
for a refill.<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">If there is no network pharmacy near the member, can they use an out-of-network pharmacy?</span></b><span style="font-family:"Arial",sans-serif"><br>
Yes. Members will be reimbursed for covered medications as described in member benefit materials for medically necessary prescriptions dispensed at out-of-network pharmacies when members cannot obtain covered prescriptions at an in-network pharmacy. Some limits
may apply. Members may be required to pay the full cost of the drug at an out-of-network pharmacy and submit the claim with their original pharmacy receipt for reimbursement.
<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What if the member was expecting a mail order refill but they have been evacuated or relocated?</span></b><span style="font-family:"Arial",sans-serif"><br>
Members may obtain the maximum health plan extended-day supply per their benefit plan at a retail pharmacy for their normal mail order copay.
<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What copayment will the member pay?</span></b><span style="font-family:"Arial",sans-serif"><br>
Members will pay their usual cost-share if they use an in-network pharmacy. Members may be required to pay the full cost of the drug at an out-of-network pharmacy and submit the claim with their original pharmacy receipt for reimbursement.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">I lost my medications due to the fire. I don’t have my prescriptions. What should I do?</span></b><span style="font-family:"Arial",sans-serif"><br>
Go back to the pharmacy that filled your original prescription(s) and ask them for an emergency refill. Ask the pharmacist to contact Health Net to authorize an immediate refill. The pharmacy may be required to contact your doctor for authorization.
<br>
<br>
Note: Have the member ask the pharmacist to call the Pharmacy Help Desk/Prior Authorization number located on the member’s ID card.<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What if my doctor’s office is closed?</span></b><span style="font-family:"Arial",sans-serif"><br>
Go back to the pharmacy that filled your original prescription and discuss your situation with the pharmacist.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What if I can’t get to my original pharmacy?</span></b><span style="font-family:"Arial",sans-serif"><br>
Go to any Health Net contracted retail pharmacy and ask them to contact your doctor for an emergency prescription.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What if I lost my ID card?</span></b><span style="font-family:"Arial",sans-serif"><br>
The pharmacy can process your prescription under the subscriber’s social security number or you can call Health Net Customer Service to obtain your ID number for the pharmacy.<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">10.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">Will I have to pay another copayment/coinsurance?</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Your usual copayment or coinsurance will apply to these emergency refills.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">11.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">What should I do if I receive my prescriptions through mail order?</span></b><span style="font-family:"Arial",sans-serif"><br>
Contact your doctor’s office and ask them to send a new prescription to a local Health Net contracted retail pharmacy to provide you with an emergency supply of your drug(s). Medicare members will be allowed to obtain up to a 90-day emergency supply through
a retail pharmacy (if the pharmacy is contracted to provide a 90-day supply).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l10 level1 lfo19">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;color:#002060"><span style="mso-list:Ignore">12.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">Who can I contact for behavioral health support following a state of emergency or disaster?</span></b><span style="font-family:"Arial",sans-serif"><br>
Contact Managed Health Network, Health Net’s behavioral health provider at (800) 227-1060 for timely access to covered behavioral health care services, including referrals to the Employee Assistance Program, mental health counselors, resources, or telephonic
consultations to help cope with stress, grief, loss or other trauma resulting from a disaster/declared state of emergency.
<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-family:"Arial",sans-serif;color:#002060">Kaiser Permanente<o:p></o:p></span></b></p>
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<span style="font-family:"Arial",sans-serif">Kaiser Permanente has provided the following general guidelines below for their members:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">Appointments</span></b><span style="font-family:"Arial",sans-serif">: For many non-urgent appointments and health care needs, members should use telehealth options
– including phone, email, and video – so members can get care without an in-person visit. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:52.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l13 level2 lfo20">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Northern California – (866) 454-8855 (24 hours a day, 7 days a week)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:52.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l13 level2 lfo20">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Southern California – (833) 574-2273 (advice 24/7, appointments during local business hours)<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">Prescriptions</span></b><span style="font-family:"Arial",sans-serif">: Members who need a non-urgent prescription or refill can sign up at
<a href="https://healthy.kaiserpermanente.org/southern-california/front-door">kp.org/rxrefill</a> to use the mail order service. For
<i><span style="color:#002060">urgent</span></i><span style="color:#002060"> </span>
prescription needs, members can go to any open Kaiser Permanente pharmacy. If there is no Kaiser Permanente pharmacy nearby or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy
Call Center at:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:52.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l13 level2 lfo20">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Northern California – (888) 218-6245 (M-F 8:00 a.m. – 8:00 p.m.,
<br>
Saturday 8:00 a.m. – 6:00 p.m., Sunday 9:00 a.m. – 6:00 p.m.)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:52.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l13 level2 lfo20">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Southern California – (866) 206-2983 (M-F 7:00 a.m. – 7:00 p.m.)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">Kaiser Permanente is closely monitoring both the fire and power outage situations in California and will continue to evaluate the situations and provide more information as it becomes available.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><b><span style="font-family:"Arial",sans-serif;color:#002060">Optum Behavioral Health<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:110%"><span style="font-family:"Arial",sans-serif">Members may call for free emotional support.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l4 level1 lfo21">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">For UC Kaiser members – (888) 440-8225 (24 hours a day, 7 days a week)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:110%;mso-list:l4 level1 lfo21">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">For non-Kaiser members – (866) 342-6892 (24 hours a day, 7 days a week)
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<b><span style="font-family:"Arial",sans-serif;color:#002060">Help For the broader community<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt;text-indent:-.25in;line-height:110%;mso-list:l4 level1 lfo21">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Arial",sans-serif;color:#002060">Free Help Line</span></b><span style="font-family:"Arial",sans-serif">: Optum is offering a free emotional-support help line to affected individuals – the toll-free
number is (866) 342-6892. This line will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Callers may also receive referrals to community resources. Along with the toll-free help line, emotional-support
resources and information are available online at the <a href="https://www.liveandworkwell.com/content/en/public.html">
Optum Live and Work Well website</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<h1 style="margin-top:0in"><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif;color:windowtext">Emergency resources can be found at UCnet
<a href="https://ucnet.universityofcalifornia.edu/compensation-and-benefits/emergency-resources.html">
Emergency Resources from UC's Benefit Plans</a>.<o:p></o:p></span></h1>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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