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<div class="WordSection1">
<h1><img width="150" height="57" id="Picture_x0020_1" src="cid:image001.png@01D77D77.A336B250"></h1>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">July 20, 2021<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="642" style="width:481.5pt;margin-left:-4.5pt;border-collapse:collapse">
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<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
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<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
</td>
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<tr>
<td width="91" valign="top" style="width:68.3pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<td width="551" valign="top" style="width:413.2pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:5.3pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">HR Benefits Office on behalf the UC Office of the President<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
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<td width="551" valign="top" style="width:413.2pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:5.05pt;line-height:normal">
<span style="font-family:"Arial",sans-serif">HealthEquity – Enhanced Login Experience Coming at the End of July 2021<o:p></o:p></span></p>
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<td width="642" colspan="2" valign="top" style="width:481.5pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">HealthEquity will be deploying a new landing page that will contain the latest security protocols when logging in to the website (</span><a href="https://learn.healthequity.com/uc/hsa/"><span style="font-family:"Arial",sans-serif">https://learn.healthequity.com/uc/hsa/</span></a><span style="font-family:"Arial",sans-serif">).
Depending on the platform used, participants may be asked to update and verify their credentials which may include the following: phone number
<sup>[1]</sup>, username, e-mail address and, security question and answer. <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:25.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-25.8pt;mso-text-indent-alt:-.25in;line-height:110%;mso-list:l1 level1 lfo9">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol;color:#002060"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Members using Single Sign-On (SSO) to enter the platform will not be required to make any changes nor authenticate.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:25.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-25.8pt;mso-text-indent-alt:-.25in;line-height:110%;mso-list:l1 level1 lfo9">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol;color:#002060"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Members choosing to access platforms by way of direct login will be asked to authenticate through a Third-Party Authentication
(TPA) at the first time logging in after launch – view the flow described in the
</span><a href="https://hr.ucr.edu/sites/g/files/rcwecm656/files/2021-07/healthequity-single-login-page-experience-as-of-06-28-2021.pdf"><span style="font-family:"Arial",sans-serif">HealthEquity Single Login Page Experience</span></a><span style="font-family:"Arial",sans-serif">.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:25.8pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-25.8pt;mso-text-indent-alt:-.25in;line-height:110%;mso-list:l1 level1 lfo9">
<![if !supportLists]><span style="font-size:12.0pt;line-height:110%;font-family:Symbol;color:#002060"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Members with both e-mail and phone number on the platform must “Re-Remember their device” which is consistent with current
process.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif">Beyond the increased security, it is hoped that the enhanced login process will lead to greater satisfaction and more efficient utilization. The
</span><a href="https://hr.ucr.edu/sites/g/files/rcwecm656/files/2021-07/healthequity-single-login-page-experience-as-of-06-28-2021.pdf"><span style="font-family:"Arial",sans-serif">HealthEquity Single Login Page Experience</span></a><span style="font-family:"Arial",sans-serif">
is a guide with “multi-factor authentication” and “self-serve” sections for user assistance with username and password access.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:110%">
<sup><span style="font-family:"Arial",sans-serif">[1]</span></sup><span style="font-family:"Arial",sans-serif">
</span><span style="font-size:9.0pt;line-height:110%;font-family:"Arial",sans-serif">For login purposes, a phone number is required in order to receive a verification code by text or recorded voice. The phone number must be directly accessible by you and cannot
be a phone number with an extension, or a number that is answered by an automated calling tree. Either a mobile phone or land line is acceptable.</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
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<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;line-height:110%">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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