[UCRDBR] UCPath Expanding Phone Support to 24/7 Autopilot Operations

[Departmental Benefits Representatives]

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February 12, 2025

To:
Department Benefit Representatives
From:
Central HR Benefits Office on behalf of the UCPath Center
Re:
UCPath Expanding Phone Support to 24/7 Autopilot Operations

_________________________________________________________________________________________


DBRs, please share this information via your internal listserv.  Do not reply to this mail.  Please send a separate email with questions to benefits at ucr.edu<mailto:benefits at ucr.edu>.


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UCPath updated its automated phone system, ensuring more efficient and accessible automated service all day, every day, 24/7.  These enhancements improve responsiveness, streamline interactions and provide more options to meet employee needs at any time.


  *   24/7 autopilot operation - The automated system now operates around the clock to assist with simple inquiries


  *   Expanded call options for greater flexibility - An "Other Options" menu offers additional choices for more efficient navigation


  *   Easier access to repeated information - Need to hear something again? Simply request the system to repeat the last message for clarity


  *   Smarter assistance for more inquiries - With expanded capabilities, the system recognizes and responds to a wider range of questions, providing quicker solutions


  *   Enhanced support for submit-on-behalf-of (SOBO) calls - SOBO callers will be connected directly to a senior-level agent during business hours, ensuring a faster and more efficient support experience


UCPath
(855) 982-7284
Monday - Friday from 8:00 am - 5:00 pm


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