<html><head><style>@media only screen {
.gmail-purZT-AhqUyc-II5mzb { width: 100%; }
.gmail-purZT-AhqUyc-II5mzb .gmail-purZT-AhqUyc-II5mzb { width: 100%; }
}</style><style>@media only screen and (min-width: 480px) {
.gmail-pSzOP-AhqUyc-qWD73c { width: 100%; }
.gmail-pSzOP-AhqUyc-qWD73c .gmail-pSzOP-AhqUyc-qWD73c { width: 100%; }
}</style><style>@media only screen and (min-width: 768px) {
.gmail-hJDwNd-AhqUyc-c5RTEf { width: 25%; }
.gmail-hJDwNd-AhqUyc-c5RTEf .gmail-hJDwNd-AhqUyc-c5RTEf { width: 100%; }
.gmail-hJDwNd-AhqUyc-qWD73c { width: 50%; }
.gmail-hJDwNd-AhqUyc-qWD73c .gmail-hJDwNd-AhqUyc-c5RTEf { width: 50%; }
.gmail-hJDwNd-AhqUyc-qWD73c .gmail-hJDwNd-AhqUyc-qWD73c { width: 100%; }
.gmail-hJDwNd-AhqUyc-uQSCkd { width: 100%; }
.gmail-hJDwNd-AhqUyc-uQSCkd .gmail-hJDwNd-AhqUyc-c5RTEf { width: 25%; }
.gmail-hJDwNd-AhqUyc-uQSCkd .gmail-hJDwNd-AhqUyc-qWD73c { width: 50%; }
.gmail-hJDwNd-AhqUyc-uQSCkd .gmail-hJDwNd-AhqUyc-uQSCkd { width: 100%; }
}</style><style>@media only screen and (max-width: 479px) {
.gmail-L6cTce-purZT { display: none; }
}</style><style>@media only screen and (min-width: 480px) and (max-width: 767px) {
.gmail-L6cTce-pSzOP { display: none; }
}</style><style>@media only screen and (max-width: 767px) {
.gmail-yaqOZd { padding-bottom: 0px; padding-top: 0px; }
}</style><style>@media only screen and (max-width: 767px) {
.gmail-fHaL6b { text-align: center; }
}</style><style>@media only screen and (min-width: 768px) {
.gmail-wqqOZe { display: inline-table; }
}</style><style>@media only screen and (max-width: 767px) {
.gmail-OjCsFc { padding-top: 1.5rem; }
.gmail-wHaque { padding-bottom: 1.5rem; }
}</style><style>@media only screen and (max-width: 767px) {
.gmail-dmUFtb { padding-top: 0.5rem; }
}</style><style>@media only screen and (max-width: 767px) {
.gmail-g5GTcb { padding-bottom: 0.5rem; }
}</style><style>@media only screen and (max-width: 479px) {
.gmail-CDt4Ke.gmail-duRjpb { font-size: 18pt; }
}</style><style>@media only screen and (max-width: 479px) {
.gmail-TYR86d.gmail-duRjpb { font-size: 18pt; }
}</style><style>@media only screen and (min-width: 480px) and (max-width: 767px) {
.gmail-CDt4Ke.gmail-duRjpb { font-size: 19pt; }
}</style><style>@media only screen and (min-width: 480px) and (max-width: 767px) {
.gmail-TYR86d.gmail-duRjpb { font-size: 19pt; }
}</style><style>@media only screen and (min-width: 768px) and (max-width: 1279px) {
.gmail-CDt4Ke.gmail-duRjpb { font-size: 20pt; }
}</style><style>@media only screen and (min-width: 768px) and (max-width: 1279px) {
.gmail-TYR86d.gmail-duRjpb { font-size: 20pt; }
}</style><style>@media only screen and (min-width: 1280px) {
.gmail-CDt4Ke.gmail-duRjpb { font-size: 20pt; }
}</style><style>@media only screen and (min-width: 1280px) {
.gmail-TYR86d.gmail-duRjpb { font-size: 20pt; }
}</style><style>@media only screen and (max-width: 479px) {
.gmail-CDt4Ke.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (max-width: 479px) {
.gmail-TYR86d.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 480px) and (max-width: 767px) {
.gmail-CDt4Ke.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 480px) and (max-width: 767px) {
.gmail-TYR86d.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 768px) and (max-width: 1279px) {
.gmail-CDt4Ke.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 768px) and (max-width: 1279px) {
.gmail-TYR86d.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 1280px) {
.gmail-CDt4Ke.gmail-JYVBee { font-size: 16pt; }
}</style><style>@media only screen and (min-width: 1280px) {
.gmail-TYR86d.gmail-JYVBee { font-size: 16pt; }
}</style></head><body><div dir="ltr"><div class="bcv"><div class="a6p T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 a6p" tabindex="1"><span class="bcr"></span></div></div><div class="bcC T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 bcC" tabindex="1"><span class="bcq"></span></div></div></div><div><div role="main" class="gmail-RCETm" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" class="gmail-cIGDzc" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><!--[if mso]><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;" align="center" width="900"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="fixed-width-table" role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><!--<![endif]--><tbody><tr><td width="100%" align="center" class="gmail-NMs6r"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-lQAHbd" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="50%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-qWD73c gmail-Ft7HRd-AhqUyc-qWD73c gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div class="gmail-t3iYD" style="overflow:hidden"><img src="cid:ii_mkq0usx90" alt="image" style="height: auto; display: block; width: 100%; border: 0px;" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-qeLZfd" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="gmail-h.z32qo47bzyfe" class="gmail-Ap4VC gmail-yMxPgf gmail-aP9Z7e" style="margin-bottom:0px"></div><h1 id="gmail-h.z32qo47bzyfe_l" dir="ltr" class="gmail-zfr3Q gmail-duRjpb gmail-CDt4Ke" style="line-height:1.2;margin:0px 0pt;padding-top:0px;padding-bottom:0px;font-size:20pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-jW0mOd gmail-C9DxTc" style="color:rgb(0,61,165);vertical-align:baseline;font-size:17pt">Update your Duo Mobile app to version 4.85.0 or higher before March 16, 2026 to ensure uninterrupted access to UCR applications protected by multi-factor authentication.</span></h1></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Dear Highlander,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Starting March 16, 2026, UCR’s multi-factor authentication provider, Duo, will no longer support mobile app versions older than 4.85.0. You are receiving this message because you may be using a version of the Duo Mobile app that is affected by this change.</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">To ensure uninterrupted access to UCR applications protected by multi-factor authentication, </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">you must update your Duo Mobile app to version 4.85.0 or higher before March 16</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">. Please note that you will also receive an update notice in your Duo Mobile app prompting you to upgrade to a supported version of the app.</span></p><div id="gmail-h.5dsd988366dl" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.5dsd988366dl_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">What This Means for You</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If your Duo Mobile app is not updated to version 4.85.0 or higher before March 16:</span></p><br><ul class="gmail-n8H08c gmail-UVNKR" style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">You will not be able to log in to UCR applications protected by single sign-on, as you will no longer receive Duo Push or verified Duo Push multi-factor authentication requests.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">You will still be able to launch the Duo Mobile app and generate passcodes, but they will not guarantee a successful login attempt due to the outdated mobile app.</span></p></li></ul><div id="gmail-h.n9nh806e07x4" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.n9nh806e07x4_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">What You Need to Do</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">There is no action needed if you have already updated your Duo Mobile app to version 4.85.0 or higher.</span></p><br><ul class="gmail-n8H08c gmail-UVNKR" style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">For supported mobile operating systems (iOS 17 and later & Android 12 and later):</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> Please update your Duo Mobile app to version 4.85.0 or higher.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">For unsupported mobile OS versions:</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> You will not be able to update Duo Mobile to the latest required version. However, you may</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012280" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">register other Duo devices</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">, such as</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Duo Desktop</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> and</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012279" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">biometrics</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">.</span></p></li></ul><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 0pt 15pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If your device cannot support the latest required version of the Duo Mobile app and you are not able to upgrade your device, you may request a hardware security token (passcode-generating device) from Information Technology Solutions (ITS).</span></p><div id="gmail-h.tqq5ee2h8p4" class="gmail-GV3q8e gmail-yMxPgf gmail-aP9Z7e"></div><h3 id="gmail-h.tqq5ee2h8p4_l" dir="ltr" class="gmail-zfr3Q gmail-OmQG5e gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:2.38464;margin:16pt 0pt 4pt;padding:0pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:14pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">Hardware Security Token Request Process</span></h3><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you would like to request a security token from ITS, please take the following steps:</span></p><br><ol class="gmail-n8H08c gmail-BKnRcf" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-style:italic;font-weight:700">(For UCR employees only)</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700"> Obtain Supervisor Approval: </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Secure a written approval from your supervisor using the</span><a class="gmail-XqQF9c" href="https://goto.ucr.edu/hardware-token-approval" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Hardware TOTP Security Token Supervisor Approval Form</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">. </span></p></li></ol><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 0pt 30pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-style:italic;font-weight:700">Note: </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic">Students do not need to fill out and submit the Hardware TOTP Security Token Supervisor Approval Form.</span></p><br><ol start="2" class="gmail-n8H08c gmail-BKnRcf" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Submit a Request Ticket:</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Submit a ticket</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> to request a hardware security token. Note that UCR employees must secure their supervisor’s written approval first before submitting a ticket.</span></p><ul class="gmail-n8H08c gmail-UVNKR" style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">In the Short Description field, indicate “TOTP hardware security token request.” </span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">In the Description field, indicate the reason for the request.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Before submitting the ticket, employees must add the Hardware TOTP Security Token Supervisor Approval Form they filled out as an attachment.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Submit the form and wait for a BearHelp technician to get in touch with you to process your request.</span></p></li></ul></li></ol><br><ol start="3" class="gmail-n8H08c gmail-BKnRcf" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Claim Your Hardware Token: </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Visit the</span><a class="gmail-XqQF9c" href="https://campusmap.ucr.edu/?id=2106#!ct/71247,71297,71304,71305?m/905411?s/" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Computing & Communication Center</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> (open Monday through Friday, 8:00 am to 5:00 pm) to receive your hardware token. This will be linked to your user account and pre-registered with Duo, UCR’s MFA provider. </span></p></li></ol><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">When no longer in use, it is important that you return the hardware security token to ITS.</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> To learn more about using hardware security tokens for MFA, please</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012205" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">read the IT knowledge article</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">.</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you have questions or concerns related to the Duo Mobile app upgrade, </span><span class="gmail-C9DxTc" style="color:rgb(31,31,31)">please</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">submit a ticket</span></a><span class="gmail-C9DxTc" style="color:rgb(31,31,31)"> or call the IT Help Desk at (951) 827-4848 Monday to Friday, from 8 AM to 5 PM.</span></p><br><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31)">Sincerely,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Sureyya Tuncel</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31);font-style:italic">Manager, Identity and Access Management</span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-WxWicb" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" class="gmail-MAGsDf" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" class="gmail-E4BYfc" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">951-827-4848 | </span><a class="gmail-XqQF9c" href="https://its.ucr.edu/" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc gmail-aw5Odc" style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span class="gmail-C9DxTc" style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></body></html>