<div dir="ltr"><span id="gmail-docs-internal-guid-547e2dad-7fff-fca2-9fc1-f798566d73ae"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear Colleagues, </span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The UCR IT Support and User Experience Advisory Board is conducting a campus-wide assessment to better understand how faculty and staff communicate with students and colleagues, and how information is stored and accessed across UCR. </span></p><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">This survey is not about choosing tools. Instead, it focuses on the requirements, preferences, and user stories that will guide future recommendations, standards, and improvements.</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">We understand your time is valuable and appreciate you taking 5–7 minutes to share your insights.</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Follow this link to the survey:</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><a href="https://ucriverside.az1.qualtrics.com/jfe/form/SV_6hYt7D6D8fAsE3Y" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Take the survey</span></a><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> </span></p><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:12pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Or</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> copy and paste the URL below into your internet browser:</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><a href="https://ucriverside.az1.qualtrics.com/jfe/form/SV_6hYt7D6D8fAsE3Y" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">https://ucriverside.az1.qualtrics.com/jfe/form/SV_6hYt7D6D8fAsE3Y</span></a><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> </span></p><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(17,85,204);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline"><br></span><span style="font-size:14.5pt;font-family:Arial,sans-serif;color:rgb(0,61,165);font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">How Will My Feedback Be Used?</span><span style="font-size:14.5pt;font-family:Arial,sans-serif;color:rgb(0,61,165);font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:14.5pt;font-family:Arial,sans-serif;color:rgb(0,61,165);font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Your input will help campus </span><a href="https://its.ucr.edu/governance" style="text-decoration-line:none"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS Governance</span></a><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">: </span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:0pt" role="presentation"><span style="font-size:12pt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Understand communication challenges </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:12pt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Identify requirements for student and internal communications </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:12pt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Clarify how and where campus units store information </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:12pt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Reduce fragmentation and tool overlap </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:0pt;margin-bottom:10pt" role="presentation"><span style="font-size:12pt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Support future governance and campus-wide improvements.</span></p></li></ul><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">UCR’s IT governance endeavors to represent the needs of our diverse campus community, which is why your insights are so important. Thank you in advance for your participation. </span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely,</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Rebecca Hutchins</span><span style="font-size:12pt;font-family:Arial,sans-serif;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span><span style="font-size:12pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Chief Experience Officer</span></p><img src="cid:ii_mjxgop720" alt="UCR-ITS-Logo_Riv_sidestack.png" width="215" height="87" style="margin-right: 0px;"><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"></p><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:10pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To learn more about ITS Governance at UCR, please visit </span><a href="http://its.ucr.edu/governance" style="text-decoration-line:none"><span style="font-size:10pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">its.ucr.edu/governance</span></a><span style="font-size:10pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> (note that you must be logged into your UCR account in order to view governance information and documentation).</span></p><p dir="ltr" style="line-height:1.38;margin-right:30pt;margin-top:10pt;margin-bottom:10pt"><span style="font-size:10pt;font-family:Arial,sans-serif;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">If you have concerns about the legitimacy of this email, please reach out to Alex Chrystal, Manager of Communication & Training, or Dalia Fadel, Technical Project Manager, for UCR Information Technology Solutions.</span></p></span><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline">This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span><span style="background-color:transparent;color:rgb(32,33,36);font-size:7.5pt;font-family:Arial,sans-serif;font-weight:700;vertical-align:baseline"> </span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><ul><li><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline">Visit the ITS website at </span><a href="https://its.ucr.edu/" style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;white-space:pre" target="_blank"><span style="font-size:7.5pt;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline">its.ucr.edu</span></a><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline"> to find self-help articles, submit and track support tickets, request IT services, and more.   </span></li><li><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(32,33,36)">For live support, you can contact the BearHelp helpdesk at 951-827-4848 from Monday to Friday, 8:00am to 5:00pm.</span></li><li><font face="Arial, sans-serif"><span style="font-size:10px">If you suspect you received a phishing email, please report it using the "<a href="https://its.ucr.edu/rmail#how-do-i-report-phishing-email" target="_blank">Report Suspicious</a>" icon (formerly called "PhishAlarm") found in the right-hand navigation of your R'Mail account. You may also email <a href="mailto:infosecoffice@ucr.edu" target="_blank">infosecoffice@ucr.edu</a> to report suspicious emails.</span></font></li></ul><p></p></div></div></div>