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}</style></head><body><div dir="ltr"><div class="bcv"><div class="a6p T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 a6p" tabindex="1"><span class="bcr"></span></div></div><div class="bcC T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 bcC" tabindex="1"><span class="bcq"></span></div></div></div><div><div role="main" class="gmail-RCETm" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" class="gmail-cIGDzc" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><!--[if mso]><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;" align="center" width="900"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="fixed-width-table" role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><!--<![endif]--><tbody><tr><td width="100%" align="center" class="gmail-NMs6r"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-lQAHbd" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="50%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-qWD73c gmail-Ft7HRd-AhqUyc-qWD73c gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div class="gmail-t3iYD" style="overflow:hidden"><img src="cid:ii_mjd8llj30" alt="image" style="height: auto; display: block; width: 100%; border: 0px;" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-qeLZfd" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="gmail-h.z32qo47bzyfe" class="gmail-Ap4VC gmail-yMxPgf gmail-aP9Z7e" style="margin-bottom:0px"></div><h1 id="gmail-h.z32qo47bzyfe_l" dir="ltr" class="gmail-zfr3Q gmail-duRjpb gmail-CDt4Ke" style="line-height:1.2;margin:0px 0pt 0pt;padding-top:0px;font-size:20pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-gBYvFf gmail-C9DxTc" style="color:rgb(0,61,165);vertical-align:baseline;font-size:16pt">Key Takeaways</span></h1><ul class="gmail-n8H08c gmail-UVNKR" style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Beginning January 2, 2026, Microsoft will change application access for Microsoft Student Advantage accounts, which means Microsoft suite software (i.e., Word, PowerPoint, Excel, etc.) will only be accessible via web browser at</span><a class="gmail-XqQF9c" href="https://office.com" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">office.com</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you wish to continue using the desktop application versions of Microsoft suite software, you must access Microsoft via your UCR NetID account, which is separate from the Student Advantage account.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="margin:0px 0pt;padding-left:0pt;text-indent:0pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;line-height:1.5;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">To begin using your UCR NetID account with Microsoft, follow the steps outlined in the “</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012407" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Microsoft Office for Students</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">” knowledge article. </span></p></li></ul></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Dear Highlander,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">You are receiving this message because you may have signed up for a Microsoft Student Advantage account. </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Beginning January 2, 2026, Microsoft will change application access for its Student Advantage accounts</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">, which means that you will only be able to access the Microsoft suite software (i.e., Word, PowerPoint, Excel, etc.) via web browser at</span><a class="gmail-XqQF9c" href="https://office.com" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">office.com</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">. If you currently use the desktop applications, you have likely seen notifications making you aware that your desktop application access is going away.</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-size:11pt;vertical-align:baseline"> </span></p><div id="gmail-h.xv3q2l1h6d8g" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.xv3q2l1h6d8g_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">What if I need the desktop applications?</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">If you wish to continue using the desktop application versions of Microsoft suite products, you must use your UCR NetID account instead of the Student Advantage account.</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">As a registered UC Riverside student, in addition to Google Workspace, you have access to the full Microsoft Office suite—including Word, Excel, PowerPoint, and more—at no additional cost. However, you must use your UCR NetID (e.g., <a href="mailto:scottyb54@ucr.edu">scottyb54@ucr.edu</a>) to take advantage of these offerings. </span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">To begin using your UCR NetID account with Microsoft, follow the steps outlined in the “</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012407" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Microsoft Office for Students</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">” knowledge article. </span></p><div id="gmail-h.2z8yo4c0suit" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.2z8yo4c0suit_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">Key considerations</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Please note that your UCR NetID account falls under UCR’s enterprise agreement with Microsoft and cloud storage restrictions apply. Microsoft accounts through UCR are capped at </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">1 GB of storage</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> (e.g., files stored in OneDrive). </span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If the desktop application versions of the tools are important to you, you may want to manually download your files and other data stored in your Student Advantage account and save them to a personal storage device or cloud account. Unfortunately, it is not possible to transfer data from the Student Advantage account to your UCR Microsoft account. </span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you wish to maintain your current 25 GB of storage, we advise you to keep your Student Advantage account and access Microsoft software via web browser at</span><a class="gmail-XqQF9c" href="https://office.com" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">office.com</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">. </span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Note that your Student Advantage account and your complimentary access to Office 365 via NetID are only available while you are actively enrolled at UCR, and they will no longer be accessible after you graduate.</span></p><div id="gmail-h.by4gaiqm2zci" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.by4gaiqm2zci_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">Support</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31)">If you have questions or concerns regarding your Microsoft account through UCR, please contact ITS online at</span><a class="gmail-XqQF9c" href="https://its.ucr.edu/help" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">its.ucr.edu/help</span></a><span class="gmail-C9DxTc" style="color:rgb(31,31,31)"> or via phone at 951-827-4848.</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic">In observance of the winter holidays, UCR operations will be suspended beginning Wednesday, December 24, 2025, and will resume on Friday, January 2, 2026. During this time, ITS staff will be unavailable to respond to calls or tickets submitted to the help desk. Self-help guidance can be found in the</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_its_knowledge_base" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);font-style:italic;text-decoration:underline">IT Knowledge Base</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic">.</span></p><br><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31)">Sincerely,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Lily Barger</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(31,31,31);font-style:italic">Director of Campus Support</span><span class="gmail-C9DxTc" style="color:rgb(31,31,31)"> </span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-WxWicb" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" class="gmail-MAGsDf" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" class="gmail-E4BYfc" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">951-827-4848 | </span><a class="gmail-XqQF9c" href="https://its.ucr.edu/" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc gmail-aw5Odc" style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span class="gmail-C9DxTc" style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></body></html>