<div dir="ltr"><span id="gmail-docs-internal-guid-dbbffe25-7fff-2c73-cf47-ab97e3715910"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Colleagues,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please be advised that Secured Device Services (SDS) is transitioning from Tanium to NinjaOne for our patch management solution. Patch management is the process of applying updates to software and systems to fix bugs, enhance security, and improve performance. This change is being implemented to streamline our patching processes and improve overall system security.</span></p><h1 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,61,165);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">What This Means for You</span></h1><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">As a result of this transition, you will notice a change in the graphical user interface (GUI) for patch management. While the core functionality of managing and applying patches remains the same, the appearance and navigation will be different.</span></p><h1 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,61,165);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Key Changes </span></h1><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">New Layout:</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> The reboot notification will be different:</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><span style="border:none;display:inline-block;overflow:hidden;width:396px;height:202px"><img src="cid:ii_mfo8yjp70" alt="image.png" width="396" height="202"></span></span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Updated Terminology:</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> Some terms and labels may be different.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Forced reboot: </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Users will be allowed to defer the reboot up to 3 times before being forced to reboot after the fourth reminder. Reminder notifications will pop-up every 4 hours to allow ample time to plan for the reboot. </span></p><br><h1 dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,61,165);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">No Action Required</span></h1><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">No action is required from you at this time. The new system will be deployed automatically. </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">We appreciate your understanding and cooperation as we work to enhance our IT infrastructure. If you have any questions, please contact BearHelp at 951-827-4848 or submit an IT support ticket at </span><a href="https://its.ucr.edu/help" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">its.ucr.edu/help</span></a><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely, </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><b>Robert Burg </b></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><i>Associate Director of Campus Support </i></span></p></span><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><br style="color:rgb(34,34,34)"></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline">Information Technology Solutions </span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline">University of California, Riverside </span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline">This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span><span style="background-color:transparent;color:rgb(32,33,36);font-size:7.5pt;font-family:Arial,sans-serif;font-weight:700;vertical-align:baseline"> </span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><ul><li><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline">Visit the ITS website at </span><a href="https://its.ucr.edu/" style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;white-space:pre" target="_blank"><span style="font-size:7.5pt;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline">its.ucr.edu</span></a><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline"> to find self-help articles, submit and track support tickets, request IT services, and more.   </span></li><li><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(32,33,36)">For live support, you can contact the BearHelp helpdesk at 951-827-4848 from Monday to Friday, 8:00am to 5:00pm.</span></li><li><font face="Arial, sans-serif"><span style="font-size:10px">If you suspect you received a phishing email, please report it using the "<a href="https://its.ucr.edu/rmail#how-do-i-report-phishing-email" target="_blank">Report Suspicious</a>" icon (formerly called "PhishAlarm") found in the right-hand navigation of your R'Mail account. You may also email <a href="mailto:infosecoffice@ucr.edu" target="_blank">infosecoffice@ucr.edu</a> to report suspicious emails.</span></font></li></ul><p></p></div></div></div>