<div dir="ltr"><span id="gmail-docs-internal-guid-d27d4ed2-7fff-d8c2-4e27-2e2e99fcf36d"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear Campus Phone User,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Your telephony service is scheduled to upgrade to Zoom Phone Services on </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">April 25, 2024 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">between </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">8:30 AM to 9:30 AM (PDT).</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Here are important reminders about your migration:</span></p><br><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The </span><span style="font-size:11pt;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">training session</span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> is scheduled for</span><span style="font-size:11pt;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> April 22, 2024</span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">, from </span><span style="font-size:11pt;color:rgb(29,28,29);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">9:30 AM to 10:30 AM (PDT)</span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. </span><span style="font-size:11pt;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please </span><a href="https://ucr.zoom.us/webinar/register/WN_cVj1vynxSR-pOCRbX5yLcw" style="text-decoration-line:none"><span style="font-size:11pt;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">register now</span></a><span style="font-size:11pt;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> to add the webinar to your calendar.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The Zoom Phone training session </span><span style="font-size:11pt;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">will be recorded</span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. If you are unable to join the instructor-led training, you may access the recording in the </span><a href="https://its.ucr.edu/zoom-phone-services" style="text-decoration-line:none"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Services webpage</span></a><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The Zoom Phone Project Team will provide live support during Office Hours. If you have any questions or concerns post-migration, please </span><a href="https://ucr.zoom.us/j/6319685238" style="text-decoration-line:none"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">join the Zoom meeting</span></a><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> or call </span><span style="font-size:11pt;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">(951) 827-9984 </span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">during any of these Office Hour schedules:</span></p></li><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Thursday, April 25th, from 10:00 AM to 5:00 PM (PDT)</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Friday, April 26th, from 8:00 AM to 5:00 PM (PDT)</span></p></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Monday, April 29th, from 8:00 AM to 5:00 PM (PDT)</span></p></li></ul></ul><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To learn more about Zoom Phone Services, including frequently asked questions, please visit the </span><a href="https://its.ucr.edu/zoom-phone-services" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Services webpage</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. If you have questions and concerns, you may reach the Zoom Phone Project Team via email at </span><a href="mailto:zoomphonepilot@ucr.edu" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">zoomphonepilot@ucr.edu</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><br><br><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Thank you, </span></p><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The Zoom Phone Project Team</span></p><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Information Technology Solutions</span></p><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">University of California, Riverside</span></p><p dir="ltr" style="line-height:1.656;text-align:justify;margin-top:0pt;margin-bottom:0pt"><a href="https://its.ucr.edu/" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS.UCR.EDU</span></a></p></span><br class="gmail-Apple-interchange-newline"><br clear="all"><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>

<ul style="margin-top:0in" type="disc">
 <li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more.   </span></font><br></li>
 <li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
     you can contact the BearHelp helpdesk during normal business hours (M-F,
     8am-5pm) at 951-827-4848    </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>