<div dir="ltr"><span id="gmail-docs-internal-guid-820849af-7fff-dd5b-1338-1d8d6d059d34"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear Campus Transactor,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">As part of the </span><a href="https://its.ucr.edu/projects" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Digital Transformation</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> initiative, ITS has invested in a unified, modern telephony platform, </span><a href="https://its.ucr.edu/zoom-phone-services" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Services</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">, to replace outdated and soon-to-be unsupported technology. This new, reliable, and flexible phone service will keep UCR connected and allow everyone to communicate more effectively and efficiently.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Your department’s telephony service is scheduled to migrate to Zoom Phone within the next 45 days, and ITS requires your assistance to ensure a seamless Go Live experience.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">As the Campus Work Order Transactor for your organization, we ask that you validate your respective department’s phone number assignments by the end of the day on Thursday, July 27, 2023. </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Phone line verification is a crucial step to ensure lines are correctly assigned so as to avoid disruption to your department’s daily operations at the time of service transition.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">How to complete this request:</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><ol style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Log into the Communications Work Order System through </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88" style="text-decoration-line:none"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ServiceNow</span></a><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Review the Extensions and Names assigned under your organization.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Compare them with the information found in the </span><a href="https://docs.google.com/spreadsheets/d/1Rld22wAOMoi3H3dn8trV-JtXb8PKT6odxJw9_wvOOdI/edit?usp=sharing" style="text-decoration-line:none"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Number Assignment</span></a><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> spreadsheet. Note that the information from the spreadsheet should match the details in ServiceNow. Make corrections directly in the shared spreadsheet as needed.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">It is very important that you review and correct any Shared Line and Department Numbers, and ensure that these are noted next to employees who should have access to them, in addition to their personal number.</span></p></li></ol><p dir="ltr" style="line-height:1.38;margin-left:36pt;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-left:36pt;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">How to use the </span><a href="https://docs.google.com/spreadsheets/d/1Rld22wAOMoi3H3dn8trV-JtXb8PKT6odxJw9_wvOOdI/edit?usp=sharing" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Number Assignment</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> spreadsheet:</span></p><p dir="ltr" style="line-height:1.38;margin-left:36pt;margin-top:0pt;margin-bottom:0pt"><br></p><ol style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre;margin-left:36pt"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Find your assigned Organization’s tab at the bottom of the spreadsheet.</span></p></li><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre;margin-left:36pt"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Verify the assigned campus phone number for each individual (refer to Columns E and F) and fill out their respective department or main phone numbers (refer to Column G), if applicable.</span></p></li></ol><p dir="ltr" style="line-height:1.38;margin-left:72pt;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(152,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Important Note: </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(152,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The cells highlighted in red represent individuals who are already on Zoom Phone. No further action is needed. The cells highlighted in yellow mean the same number is assigned to more than one individual. If the phone number reflected is a department phone number, please move it to Column G (follow instruction #4 above).</span></p><ol style="margin-top:0px;margin-bottom:0px" start="3"><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre;margin-left:36pt"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Make any needed corrections directly in Column E, Column F, and/or Column G of the shared spreadsheet.</span></p></li></ol><p dir="ltr" style="line-height:1.38;margin-left:72pt;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(152,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Important Note: </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(152,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Do not delete any information in the spreadsheet. If you find outdated information, please highlight the cell in gray.</span></p><ol style="margin-top:0px;margin-bottom:0px" start="4"><li dir="ltr" style="list-style-type:lower-alpha;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre;margin-left:36pt"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Once you have completed your verification, please inform the Zoom Phone Project Team via email at </span><a href="mailto:zoomphonepilot@ucr.edu" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">zoomphonepilot@ucr.edu</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. Please note that the information within this spreadsheet is the information that will be used for the cutover to Zoom Phone.</span></p></li></ol><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To learn more about Zoom Phone Services, please visit the </span><a href="https://its.ucr.edu/zoom-phone-services" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">Zoom Phone Services webpage</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. If you have questions or concerns, you may reach the Zoom Phone Project Team via email at </span><a href="mailto:zoomphonepilot@ucr.edu" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">zoomphonepilot@ucr.edu</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Thank you,</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The Zoom Phone Project Team</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Information Technology Solutions</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">University of California, Riverside</span></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><a href="https://its.ucr.edu/" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS.UCR.EDU</span></a></p></span><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>