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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Hello SAA, </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">You are receiving this notice because the IAMRiverside Project Team would like to provide guidance on a known impact to some campus users, which will result from the
</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">planned deployment of UCR’s new identity and access infrastructure</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">Specifically, we would like to call your attention to the following: </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">UCPath Will Be Authoritative Source for Employee and Contingent Worker Account Types</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">It should be noted that IAMRiverside will look to UCPath as the authoritative source for account type. As a result, some users may notice a change in their access if there is currently a discrepancy between
their UCPath designation and any alternate designation provided by eDir or eForms. We know this applies to a subset of campus users but are not able to determine to what extent access will become an issue for these users, as access is currently determined
by sources like EACS. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-family:"Arial",sans-serif;color:black">What does this mean for SAAs?</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">You may be contacted by org./dept. admins, UCPath CSC/SSC personnel, or ITS BearHelp to make updates to a user’s access in EACS if it is determined that the individual’s primary designation in UCPath
is correct but they are still unable to access specific systems/resources. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-family:"Arial",sans-serif;color:black">Resolution guidance should a user access issue be brought to your attention</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If you are contacted to help resolve a user’s access issues, please review EACS to determine that the individual is granted appropriate permissions. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If user access issues persist after ensuring appropriate access in EACS, please reach out to your Shared Service Center to request review of the user’s designation (affiliation) in UCPath. It is possible
that their primary account type was updated incorrectly and is, therefore, restricting access. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If the user’s primary designation in UCPath is correct but you are unable to grant the user access in EACS
<i><u>OR</u></i> you believe you have granted appropriate access but access issues persist, it may be that the individual was previously granted permissions that they should not have obtained according to UCR policy. If it’s determined that this user needs
access regardless, please submit an IT service ticket to report this case to the ITS Identity & Access Management (IAM) team. Such a case will need to be further investigated by the IAM team and decided by the Central Offices. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-family:"Arial",sans-serif;color:black">Reminders</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">As a reminder of other anticipated impacts during deployment, please find a copy of the original notice sent to all stakeholders on March 7 below: </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<b><span style="font-family:"Arial",sans-serif;color:black">IAMRiverside Deployment (Go Live)</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">Deployment is scheduled to commence the afternoon of
<b>March 16, 2023</b>, and conclude by midday on <b>March 20, 2023</b>. Due to the scope and technical complexity of this change, please note that IAM services will be impacted during this deployment window. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<b><span style="font-family:"Arial",sans-serif;color:black">User Experience During Deployment</span></b><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">Please anticipate the following during the deployment window:</span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">Delay in NetID Creation & Account Updates</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">It is important to note that NetIDs cannot be provisioned during the deployment window. As a result, folks should expect delays in providing system access to new persons, as well as delays in processing
any changes made in sources of authority (e.g., UCPath, Banner, etc.) for an existing person. This inconvenience is an unfortunate byproduct of the cutover to the new solution, but also a reminder of how critical this infrastructure is to UCR operations. Please
share this information with your unit and try to plan accordingly. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">Decommissioning of eForms, Enterprise Directory (eDir), and Temporary NetID System (TNS)</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">As communicated previously, eForms, eDir, and TNS will be decommissioned as part of the deployment. As a result, these systems will no longer be accessible. Once IAMRiverside is live, functions currently
performed in those systems will be performed in IAMRiverside. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">Disruption to Password Reset</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">Additionally, near the beginning of the deployment window, the ability to reset one’s password in MyAccount will be unavailable for approximately one hour. An alert will be posted in MyAccount to make
users aware of this planned service disruption. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">Email Alias Limitation in R’Mail</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">Similarly, during the deployment window, those with R’Mail (Google) email accounts will be unable to use the “send as” alternate alias function when composing emails. Any emails sent during this time
will leverage the default setting to “send as” the user’s </span><span style="font-family:"Arial",sans-serif;color:#1155CC">netID@ucr.edu</span><span style="font-family:"Arial",sans-serif;color:black">. However, it should be noted that users can still “send
to” all alias email accounts (e.g., scotty.bear@ucr.edu). </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<i><u><span style="font-family:"Arial",sans-serif;color:black">UCPath Will Be Authoritative Source for Employee and Contingent Worker Account Types</span></u></i><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<span style="font-family:"Arial",sans-serif;color:black">Finally, it should be noted that IAMRiverside will look to UCPath as the authoritative source for account type. As a result, some users may notice a change in their access if there is currently a discrepancy
between their UCPath designation and any alternate designation provided by eDir or eForms. We believe there are only a handful of units that this applies to, but if you or your staff experience any access issues after Go Live, please ensure that proper attributions
have been applied in UCPath and EACS. If access issues persist, please</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_home_new&logged_in=false"><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif;color:#1155CC">submit a ticket</span></a><span style="font-family:"Arial",sans-serif;color:black"> to the Identity and Access Management (IAM) team. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt">
<b><span style="font-family:"Arial",sans-serif;color:black">Resources </span></b><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt">
<span style="font-family:"Arial",sans-serif;color:black">Information about IAMRiverside and support resources are available on the IAMRiverside project page:</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif;color:#1155CC">https://its.ucr.edu/iamriverside</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">Thank you for your attention to this matter. For additional information about IAMRiverside, please visit
</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">https://its.ucr.edu/iamriverside</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">Sincerely, </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">IAMRiverside Project Team<br>
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">Information Technology Solutions<br>
University of California, Riverside<br>
</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">https://its.ucr.edu/iamriverside</span></a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#393B41"><img border="0" width="288" height="53" style="width:3.0in;height:.552in" id="Picture_x0020_1" src="cid:image003.png@01D95830.6064E600" alt="UCR-ITS-Logo_Riv_signature"></span><span style="color:#393B41"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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