<div dir="ltr">Dear User,<br><br><div>In keeping with our commitment to a more agile, scalable, and secure campus infrastructure, Information Technology Solutions (ITS) will claim all Atlassian accounts associated with the “<a href="http://ucr.edu">ucr.edu</a>” domain. By doing this, UCR ITS will be able to ensure a secure and seamless experience when accessing Atlassian products. <b>This change will take effect on July 25, 2022. <br></b><br></div><div>Atlassian products include but are not limited to Trello, Jira, Confluence, Bitbucket, Statuspage, Opsgenie, and Halp. <b>Our records indicate that you have an account under one of these products that is registered with a “<a href="http://ucr.edu">ucr.edu</a>” email address and, therefore, you will be affected by this change.</b> </div><div><br></div><div>After July 25, 2022, any changes such as edits to your Atlassian account will require the assistance of ITS. In the days and weeks following the claiming of the Atlassian accounts, ITS will work toward integrating UCR’s single sign-on with Atlassian services. Once the integration is complete, you will be required to authenticate your identity when accessing an Atlassian product. <br><br></div><div>These changes to user experience are driven by our continued efforts to improve the security of and access to campus resources and data. By claiming these accounts, ITS will be able to require and set up single sign-on through CAS (multi-factor authentication), sync users from our enterprise directory, and provide the level of access campus users have come to expect when accessing campus resources. Please see <a href="https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/">this article on Atlassian accounts</a> and <a href="https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/">this article on Atlassian organizations</a> for additional information related to this change. <br><br></div><div><b>Please note that ITS does not provide technical or licensing support for Atlassian products outside of ITS-owned Confluence instances, and support from Atlassian should continue as normal per your original contract agreement. Similarly, billing will not be affected by this change and will continue as normal per your original account setup.</b> <br><br></div><div>Thank you for your attention to this matter. If you have questions or concerns, please <a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b">submit a support ticket</a>. <br><br></div><div>Enabling Your Continued Success, <br></div><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>