<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Dear User,</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b style="font-size:14.6667px"><span style="font-size:12pt;color:rgb(204,0,0)">This is a reminder that after April 30, 2022, you will no longer be able to log into Office 365 using basic authentication</span></b><span style="font-size:12pt;color:rgb(204,0,0)">.</span><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">What is basic authentication?</span></i><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">This means that you may have applications and/or mobile devices that rely only on username and password to connect to Office 365 services.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">Why is this change taking place?</span></i><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">As the name implies, basic authentication is basic and, therefore, not secure enough to meet UCR’s information security standards. As a result, UCR is mandated by the UC Office of the President to disable basic authentication.  </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">How will my user experience change?</span></i></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><table border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none"><tbody><tr><td width="312" valign="top" style="width:233.75pt;border:1pt solid windowtext;padding:0in 5.4pt"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">EMERITI & RETIREES</span></p></td><td width="312" valign="top" style="width:233.75pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">ALL OTHER UCR USERS</span></p></td></tr><tr><td width="312" valign="top" style="width:233.75pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:12pt"> </span></b><span style="font-size:12pt"></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Emeriti and retirees will still be able to access their email via a web browser by visiting </span><span style="font-size:12pt"><a href="https://outlook.com/ucr.edu" target="_blank" style="color:blue">https://outlook.com/ucr.edu</a>. Email access via web browser will not change and is the recommended way to access O365 email. Emeriti and retirees are <i><u>not</u></i> required to authenticate via UCR DUO.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p></td><td width="312" valign="top" style="width:233.75pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">After April 30, 2022, you must connect using a modern two-step authentication method that requires the use of your username, password, and secondary authentication via <a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a4d8eb331b4df05063c62fc02a4bcb2c" target="_blank" style="color:blue">UCR DUO</a>.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p></td></tr></tbody></table><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">After April 30, 2022, anyone using a version of Outlook that is older than Outlook 2016 will need to update the Outlook email client to a newer version in order to continue accessing email via the client. Similarly, anyone trying to access email on their computer or phone via an outdated connection (i.e., IMAP, POP, or SMTP) will need to remove their email account and then re-add it using a modern connection. Email access via web browser will not change and is the recommended way to access O365 email.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"><br></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i style="font-size:14.6667px"><span style="font-size:12pt">Where can I find additional guidance?</span></i><span style="font-size:12pt"><br></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Below are some helpful resources:</span></p><ul type="disc" style="margin-top:0in;margin-bottom:0in"><li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:15.4px;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:16.8px">Access your O365 email account from the web at <a href="https://outlook.com/ucr.edu" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">https://outlook.com/ucr.edu</span></a></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:15.4px;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:16.8px">Get the Outlook app for your phone from the <a href="https://apps.apple.com/us/app/microsoft-outlook/id951937596" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">Apple App Store</span></a> or <a href="https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US&gl=US" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">Google Play Store</span></a></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:15.4px;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:16.8px"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a012688e1b74685063c62fc02a4bcb4a" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">Learn how to set up your O365 email on an iPhone</span></a></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:15.4px;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:16.8px"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=dafd98c61b34685063c62fc02a4bcb80" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">Learn how to set up your O365 email on an Android device</span></a> </span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:15.4px;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:16.8px"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=b23514351b0b6010453e7592cd4bcb87" target="_blank" style="color:blue"><span style="color:rgb(5,99,193)">Learn how to remove and re-add an Office 365 email account to an iOS device using a modern connection</span></a></span></li></ul><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">If you need additional support, please browse the IT Knowledge Base or submit a support ticket at <a href="http://ithelp.ucr.edu/" target="_blank">ithelp.ucr.edu</a>.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Thank you for your understanding and attention to this matter.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">In IT Together, </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><br></p><div dir="ltr"><div dir="ltr"><p class="MsoNormal" style="line-height:13.78px"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">Information Technology Solutions</span></p><p class="MsoNormal" style="line-height:13.78px"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">University of California, Riverside</span></p><p class="MsoNormal" style="line-height:13.78px"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9pt;line-height:12.72px;font-family:Arial,sans-serif;color:rgb(0,61,165)">ITS.UCR.EDU</span></a></p><p class="MsoNormal"></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b></p><ul type="disc" style="margin-top:0in"><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT problem  </span></li><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or service enhancement </span></li><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help articles </span></li><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student Software Catalog </span></li><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848   </span></li></ul></div></div></div>